Job Description

Wheels and Deals PowerSports is looking for a Service Writer/Advisor

Rate of pay will depend on experience and qualifications,

We are looking for a Happy, Huggable, Helpful attitude. Someone who takes pride in customer service and quality of paper work . This role needs someone who loves a fast pace environment, is an effective multitasker and has great organizational skills. Paperwork is a large portion of this role, creating work orders, using proper codes and proper information on workorders, estimates, submitting warranties and more; if you do not thrive with admin paper work- this is NOT the role for you. We need someone who will keep proactive in touch with customers with bikes in the shop, and those waiting for parts, to create and contact customer with proper estimates. Check customers in, keep the work order board continually organized so the day flows great and we keep efficiency.

Position requires someone with Previous Service Advisor/Writer experience and PowerSports Mechanical Knowledge ( to be able to find parts on the computer, and have conversations with customers appropriately about the issue at hand)

Responsibilities for Service Advisor/Writer

Greet customers and offer excellent customer service from intake to release of their recreation vehicles Booking customer appointments-following process Answering phones and assisting all customers- both service and parts (creating parts invoices and quotes) Organize the day through the work order flow Creates Work Orders based on customer description, vehicle condition and mechanics information, with proper lines on each work order. Following process is key. Look up proper parts and times for work orders- and to create estimates for services needed Ensure technotes for cause and correction are correct for each line. Invoice and collect payment from customers for services rendered Handle and resolve customer complaints regarding services Maintain customer records and enter data into computer databases send in for warranty items/work orders- dealing with manufacturers and following there guidelines for efficiency of warranty order and payment morning huddles with technicians Following our process's from start to finish to have flow and to allow other team members to help out (we have a assistant parts/service role and a Parts Advisor role that both assisting with booking in, checking in, checking out when needed to help with customer service) and more
Having mechanical knowledge is a great asset when working with technicians and customers for better explanations.

This role also assist's the Parts Advisor with customer looking for parts, creating and cashiering invoices. ( as the parts advisor assist in booking appointments, cashiering work orders)- we are team orientated to provide best customer service- our goals is to handle every customer efficiently with great service each and every time whether they are looking for parts or service.

Other duties: shoveling with team members in winter, and other duties as needed.

Rate of pay will depend on experience and qualifications.

-Previous service and or parts experience required

-Fork lift license an asset

-Requires a Valid Drivers License

Hours:

Monday to Friday 8:00 am to 5:05pm

Every 3rd (sometimes less) Saturday 9:00am-1:00pm (Wheels and Deals provides lunch on Saturdays)

The Person chosen will need to provide a Back Ground check ( Paid by Us)

Job Type: Full-time

Expected hours: 40 - 44 per week

Benefits:

Dental care Extended health care Vision care
Application question(s):

Do you have any knowledge or experience with powersports products?
Experience:

service advisor role: 1 year (preferred)
Licence/Certification:

drivers license (required)
Work Location: In person