Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Who are we?Global Payments Inc. is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world. Our worldwide team of approximately 27,000 is helping customers achieve amazing results. It\xe2\x80\x99s our passion for success that has led to years of outperforming the competition.Join us and make your mark on the payments technology landscape of tomorrow.Our ValuesOur people come first - Being the partner of choice - Making it easy to do business with us - Being personally accountable - Ensuring a timely and consistent execution.Why Work for Global Payments?Corporate citizenship is fundamental to our values. We offer real opportunities to grow professionally and believe in a collaborative, friendly work environment with a relaxed, casual dress code. We offer competitive benefits such as health insurance, Short-Term and Long-Term disability coverage, life insurance plans, retirement savings programs, employee stock purchase program, employee assistance program, flexible working, tuition reimbursement program, gym membership corporate rates, volunteering opportunities ... and more!The RoleThe primary role of the POS Service Technician is to provide Merchant on-site hardware troubleshooting, repair and /or replacement services as well as technical support and training for 3rd party contractors.The POS Service Technician will also provide operational support for all product roll-outs, upgrade projects and returns and liaise with the Call Centre & Logistics Group ensuring device operation and inventory control when closing an on-site dispatch (call).This will be covering the Greater Toronto Area.Main Responsibilities

• Display a professional image during all interactions with merchants to build merchant loyalty for Global products and services.
• Prioritize and focus all service calls within company SLA\xe2\x80\x99s, ensuring communication is maintained with internal & external clients.
• Responsible for maintaining control of inventory at all times from receipt to return.
• Provide feedback to manager and CCC on potential customer situations.
• Update Global Inventory systems accordingly from start of call to completion in real time.
• Merchant POS (De)-Installation Support and Training.
• Required to participate in a rotating on-call schedule.
• Attention to detail on all aspects of service delivery in order to meet or exceed customer expectations.

Required Qualifications

• College Diploma in computer related studies beneficial but not critical
• A valid driver\'s license
• 3 -4 years of proven experience in troubleshooting POS hardware/software solutions
• Experience using and installing diagnostic and backup software
• Available to support the network Monday through Sunday, 9am \xe2\x80\x93 9pm local time. Standard schedule 8am - 5pm, but must be flexible to work outside these hours.
• Service driven and oriented
• Ability to work in a fast-paced environment
• Excellent customer relation skills
• Strong communication skills
• Ability to manage multiple tasks within a time constraint

Extras

• Excellent benefits available
• Car allowance
• Gas contribution

***We sincerely thank all applicants for their interest. We will only contact those selected for an interview.Global Payments is an equal opportunity employer. We value diversity and inclusiveness and provide equal opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity or expression, physical or mental disability, or any other basis protected by law and we are happy to provide our team members with a healthy work environment.#LI-RemoteGlobal Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

Global Payments