Job Description

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.We are hiring a Portfolio Analyst, Commercial Servicing!Reporting To:Associate Director and Team LeadFull-Time/Part- Time:Full-timePosting Date:January 31, 2025Closing Date:February 28, 2025Hours of Work:8:30 a.m. 5:00 p.m.Grade:Office Location:12.3TorontoGreat location! Steps away from the main public transit stationWhat we offer:Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!*Eligibility for benefits is dependent on the terms of employmentThe OpportunityTo manage a portfolio of loans to the highest industry standard with team members ensuring all terms of the commitment letter (including all supporting agreements) are performed by the borrower to the benefit of our investors and responding to any reasonable borrower requests that are consistent with the terms of the commitment or are approved by the investor.How you will contribute:

• Responsible to review and analyze portfolio statistics, in depth understanding and ability to make sound decisions and recommendations on financials such as: rent rolls, operating statements and financial/net worth statements.
• Manage assigned high value mortgage portfolio proactively to ensure that all required conditions for commercial mortgages are fulfilled and to satisfaction of investors and CMHC
• Thorough knowledge in all aspects of commercial lending including underwriting, commitment clauses, certificate of insurance and property insurance and insurance claims, holdback and reserves.
• Ability to review third party reports including appraisals environmental reports, and BCA reports.
• Expertise in performing independent analysis and providing recommendations and approvals on mortgage related property changes such as: easements, severance of lots, property insurance, expropriations, penalty calculations, undertakings
• Accountable to provide first level of review for approval processes.
• Effectively interface with borrowers, consultants and investors and solicitors.
• Work collaboratively with multiple internal departments such as Origination, Funding, Renewal, Default and Investor Relations
• Excellent communication skills in handling inquiries from investors, clients, consultants and solicitors.
• Adherence to policy and procedures, service levels and compliance
• Able to mentor and lead by example
• Apply problem solving skills in solving issues and to meet service standards
• Excellent time management skills and ability to maintain and handle high volumes.
• Recommend and provide process improvements in order to build efficiencies
• Proven organizational skills and demonstrated ability to prioritize and multi-task
• Complete special projects as assigned by management
• Adhere to policies /procedures to ensure AML requirements are met, when applicable.

The experience you need

• Post secondary education and/or equivalent work experience preferred
• 5-7 years of experience in Financial Services, Mortgages, preferably in commercial mortgages
• Bachelors Degree in Business Administration, Commerce or related required

Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team youll join:Founded in 1988, First National is one of Canadas largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canadas largest commercial mortgage lender.First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.#FNLOON