Job Description

Job Category: Individual Contributor
:
POOL AND FITNESS REPRESENTATIVE
Location: 180 Kent Street, Ottawa Ontario
Build your future at Minto!
At Minto, our mission to build thriving communities starts with our first community - our employees. We are proud to have been named one of Canada's Best Managed Companies, a testament to our 70-year legacy and dedication to providing an exceptional employee experience.
We are proud to have been winner of the 2024 Federation of Rental-housing Providers of Ontario (FRPO) MAC award for Outstanding Company Culture. This honor reflects our commitment to fostering a workplace where employee well-being and community spirit are at the heart of everything we do.
Great employees like you are essential to our continued success. We invite you to join us as we welcome change, celebrate new ideas, and provide you with the resources, professional training, and diverse opportunities to grow your career.
Your offer will include:

• Competitive salary
• Many exciting career opportunities

Your Role on our Team: The Pool & Fitness Centre Representative is responsible for the Pool & Fitness Centre (PFC) facilities and ensures that all policies, procedures, and regulations are adhered to while delivering outstanding customer service to our members.
In this role, you will:

• Provides excellent customer service to guests and member by professionally handling questions and complaints as well as providing facility tours and membership registrations/renewals;
• Performs regular facility walk-through in order to supervise and monitor the gyms, pool, sundeck and change rooms facilities;
• Ensures on-going completion of daily cleaning responsibilities;
• Ensures on-going maintenance of all PCF facilities by placing service/maintenance calls for broken, damaged, defective items;
• Perform water tests and adjusts chemicals in swimming pool and whirlpool as required;
• maintains current qualification: CPR-C, WHMIS ;
• Enforces all gyms and pool rules/regulations and safe practices including ratios and age requirements;
• Assists PFC team to achieve department goals such as maintaining high guests satisfaction scores and membership numbers;
• Continuously pursues cost effective alternatives to improve financial performance in all areas;
• Other duties within the scope, spirit and purpose of the job, as requested by management.

We would like you to have:
Education: High school is required. A University Degree or College Diploma is considered an asset.
Specialized Skills, Knowledge, and Abilities:

• Open to new grads or those completing a Personal Training Certificate
• Microsoft Office (Word, Excel and PowerPoint), Outlook
• Communication skills (listening, verbal and written)
• Problem Solving skills
• Good Judgment
• Interpersonal skills
• Initiative and creative
• Attention to detail
• Emotional intelligence

Our future is better together. Apply now and join us!
Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.
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