Job Description

IMPORTANT: Please note--we do not accept walk-ins or phone inquiries. All applications must be submitted through Indeed to be considered.

About the Role:

Air Tech Plumbing, Heating & Cooling is seeking a motivated, detail-driven Plumbing Dispatcher who thrives on organization, precision, and juggling moving pieces with confidence and clarity. In this fast-paced and high-accountability role, you'll be responsible for managing our plumbing schedule, coordinating with technicians, municipalities, suppliers, and customers to ensure every job runs smoothly from start to finish.

This isn't just about dispatching--it's about leading the operational flow of our plumbing department with efficiency and professionalism.

Why Join Air Tech?

Air Tech is a family-owned company that puts people first--our employees, our customers, and their families. We believe in building a team where everyone is supported, heard, and appreciated. You'll be part of a company that values integrity, accountability, and growth, with leadership that's committed to doing things the right way.

If you're looking for a workplace where your skills are respected, your role is critical, and your growth is supported--this is the opportunity for you.

Key Responsibilities:

Dispatch & Daily Coordination

Schedule and dispatch plumbing technicians based on skills, priority, and service area Monitor job progress and technician timelines throughout the day Coordinate same-day service calls, follow-ups, and emergencies efficiently Optimize routing and daily schedules to maximize productivity and technician output
Permits, Parts & Municipal Coordination

Pull and close plumbing and gas permits with local municipalities and technical safety authorities Communicate with municipal offices to ensure permit compliance, inspections, and scheduling Coordinate with suppliers for plumbing and gas parts--order, track, and manage availability Assist with sourcing specialty items or time-sensitive equipment to keep jobs on schedule
Administrative Support & Cost Control

Manage department-specific invoicing, job costing, and vendor billing Track and process warranty claims and register plumbing equipment warranties Maintain up-to-date and accurate job records in ServiceTitan or related CRM Support internal job costing, quoting, and invoicing for the plumbing department
Customer Service & Communication

Be the friendly and professional point of contact for customers via phone, email, or text Schedule plumbing calls, inspections, and estimates with empathy and clarity Update customers on technician ETAs, follow-ups, and job status Send estimates, confirmations, and invoices with accuracy and professionalism Support plumbing memberships, renewal scheduling, and satisfaction follow-up
Qualifications:

2+ years of dispatch, service coordination, or operations experience (plumbing or trades strongly preferred) Deep attention to detail and pride in getting things done right the first time Strong multitasking and problem-solving skills under pressure Professional communication style--written, verbal, and interpersonal Familiar with Microsoft Office (Outlook, Word, Excel); experience with ServiceTitan is a strong asset Confident working independently and coordinating across multiple departments Experience with permits, supplier management, or job costing is a major plus
What We Offer:

Competitive hourly wage based on experience Extended health & dental benefits after probation Career advancement opportunities within a growing company Ongoing training and development in dispatch, CRM, customer service, and operations A supportive, tight-knit team with leadership that listens and invests in your success
To Apply:

Please submit your application through Indeed only. Walk-in resumes and phone calls will not be accepted.

Join Air Tech and be the heartbeat of our plumbing operations. Apply today!

Job Types: Full-time, Permanent

Pay: $19.00-$24.00 per hour

Expected hours: No less than 40 per week

Additional pay:

Bonus pay Commission pay Overtime pay Tips
Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance On-site parking RRSP match Store discount Wellness program
Flexible language requirement:

French not required
Schedule:

Monday to Friday Overtime Weekends as needed
Education:

Secondary School (preferred)
Experience:

Administrative: 3 years (preferred) Accounts payable: 3 years (preferred) Accounts receivable: 3 years (preferred) Data entry: 3 years (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person