Job Description

Overview:
A structured Pit Manager role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Pit Manager is to manage and lead all details of gaming tables in day to day operations. Responsibilities:

• Ensure the guest is being provided with superior customer service
• A passion for excellent service and the organization's vision
• Commitment to learning what our customers' needs and wants are
• Encourage mutual accountability in service and inspiring others
• Responsible for the daily operations of the gaming floor, including scheduling, payroll, disciplinary actions, training & mentoring of casino staff.
• Complete daily reports for the Finance Department
• Ensure that the schedules are properly staffed for each gaming day
• Run the daily operations on the casino floor, this includes the rotations and staffing levels for the day you are on the floor
• Prepare and Present Records of discussion with staff
• Conduct shift meetings with our front line staff to ensure all information from higher management is shared
• Maintain optimal efficiency on the gaming floor by utilizing proper use of labor hours
• Liaise with Games Manager on duty and Surveillance about any security issues, customer problems and large action at gaming tables
• Provide direct reporting to the Games Managers about all activities on the gaming floor
• All other duties as assigned

Qualifications:

• 4-5 years' experience in the casino industry.
• Minimum 1 year demonstrated experience as a full time Floor Supervisor.
• Experience with table games procedures and willing to learn AGLC jurisdiction guidelines
• Has experience in customer service and leadership.
• Proven ability to coach and mentor associates.
• Able to work in high stress environments (work load, conflict situations, etc).
• Able to work in a smoking environment
• Able to deal with conflict customer service issues in a professional manner
• Willing to obtain ProServe, AML and Deal us In certification through courses provided by the employer
• High school diploma or equivalent.
• Must hold a valid AGLC Games Manager License
• Post-secondary education an asset.
• Minimum 1-2 years demonstrated experience as a Floor Supervisor with a full knowledge and experience in supervising the following games: Blackjack, Baccarat, Proprietary Games, Roulette and Craps.
• Knowledge of advantage and cheating at play on games being supervised.
• Ability to obtain or maintain an AGLC Gaming Workers License.
• Computer skills: Familiar with MS office applications.
• Reasoning ability: Ability to define problems, collect data, establish facts, and draw from valid conclusions. Ability to interpret an extensive variety of mathematical equations and diagrams and deal with several abstract and concrete variables.
• Able to handle confidential information.

The schedule for this position may vary and would require the ability to work shift work, late nights, overnight, weekends and holidays.
WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our "Circle of Service" program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.

Skills Required