Job Description

Grand River Physiotherapy is a well-established physiotherapy clinic in Fergus, Ontario. Opened in 1999, our busy physiotherapy clinics are looking for a full-time medical office administrator to join our team.

The office administrator we are looking for is a person who excels at customer service as well as administrative duties, with an attention to detail. The ideal candidate is someone who multi-tasks with ease, who displays a friendly yet professional demeanor while interacting with our patients, who has strong computer skills, and one who has worked with billing a variety of different health insurance providers (extended health benefits, WSIB and motor vehicle accidents). We are looking for the person who has the right combination of personality and willingness to learn, organization and professionalism!

Duties

As an Office Administrator, duties will include (but are not limited to):

Receptionist duties: greeting and interacting with patients in a courteous manner in person, over the phone or via email

Organizing and scheduling appointments, contacting patients to confirm appointments and providing relevant information about the clinic, as well as learning scheduling efficiency

Maintaining strict confidentiality and professionalism

Using EMR system to schedule, bill, and accurately enter client data

Billing a variety of health insurance benefits (EHB, MVA, WSIB)

Other day-to-day operations (laundry, tidying etc.)

Qualifications

Minimum 1-2 years of physiotherapy (or medical) clinic experience is a definite asset

Reliable, punctual, and flexible

Experience working in a fast-paced environment, while handling a multi-line phone system, while providing exceptional customer service

An aptitude for computers, including skill with electronic scheduling software and Microsoft Office

Experience with taking payments - managing a POS system, and EHB billing

Ability to perform a variety of clerical tasks efficiently and accurately

Skills

very strong organizational and multi-tasking skills

efficient working both independently and collaboratively as part of a team

Excels in a quick-paced environment

-possesses excellent communication skills

meticulous with billing and managing client details

Job Types: Full-time, Permanent

Pay: $18.50-$23.00 per hour

Benefits:

Dental care Employee assistance program Employee stock purchase plan Extended health care Life insurance On-site parking Paid time off Store discount Tuition reimbursement Vision care Wellness program
Ability to commute/relocate:

Fergus, ON N1M 2R2: reliably commute or plan to relocate before starting work (required)
Education:

DCS / DEC (required)
Experience:

Medical office: 2 years (required) receptionist: 2 years (required)
Language:

English (required)
Work Location: In person

Expected start date: 2025-09-08