Job Description

Employment Opportunity: Physiotherapy Aide (PTA)

Are you passionate about helping others, eager to learn, and thrive in a collaborative environment? Group23 Sports Medicine is seeking a dedicated Physiotherapy Aide to join our dynamic team based in Calgary. This is a pivotal role where you will support athletes and patients in their rehabilitation journey, contribute to a high-performing team, and help deliver the best sports medicine care in Alberta.

What We Offer

Join a team trusted by Calgary's best athletes and professional sports organizations, including the Calgary Flames, Calgary Stampeders and Hockey Canada. At Group23, you'll be a part of a dynamic supportive environment where growth and well-being are our priority.


Some of our benefits:

Inspiring teammates and work environment A culture that empowers you to excel A flexible group benefits package The chance to grab tickets to see your favourite team in action An environment of achievers - work at WinSport, the home of the 1988 Olympics and current home of future Olympians and enjoy WinSport tenant discounts

Position Summary

As a Physiotherapy Aide, you will play a key role in delivering Group23's brand promise by providing exceptional rehabilitative support and treating every client as an individual with unique goals. You'll assist physiotherapists, manage inventory, support clinic operations, and help create meaningful rehabilitation experiences for patients and their families. If you're humble, hungry to grow, and smart in how you connect with others, this is your chance to make a real difference.

Duties and Responsibilities

Patient Experience & Care

Assist Registered Physiotherapists with patient treatments, ensuring understanding and safety Teach patients basic exercises and monitor correct body form Support patients on and off equipment (e.g., AlterG Treadmill) Prepare, apply, and remove hot/cold packs, ultrasounds, and electrical modalities Perform brace fittings for over-the-counter products Clean treatment tables, modalities, and supplies after each patient

Clinic Operations & Process

Maintain laundry services and clinic tidiness according to safety standards Charting duties for BFR and Alter-G visits Advise Lead/Manager of critically low inventory and suggest enhancements Use POS systems for product sales

Teamwork & Communication

Act as a liaison between physicians, physiotherapists, and patients Foster a positive work culture and contribute to team success through solutions-based thinking Support facilitators in patient enrollment and documentation

Data & Record Management

Ensure accurate entry of patient information in management systems Attach relevant documentation to patient charts Maintain excellent record keeping and reporting of key performance indicators (KPIs)

Continuous Improvement

Promote programs to patients and ensure post-treatment documentation is completed Seek opportunities to improve patient experience, clinic processes, and service delivery

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs):

Knowledge

Corporate purpose, mission, values, and key objectives Privacy legislation for healthcare and business operations Occupational Health and Safety (OHS) and Infection Prevention and Control (IPAC) standards Human anatomy & physiology, training principles, Alberta Health Care Systems Use of EMR, CMS, inventory management, and POS systems

Skills

Excellent verbal, auditory, and written communication Strong interpersonal skills and adaptability Planning, organizing, and attention to detail Accurate keyboarding, data entry, and record keeping Proficiency with Microsoft SharePoint, Teams, Outlook, Word, Excel

Abilities

Foster a positive work culture aligned with Group23's purpose and values Maintain high energy and enthusiasm; deliver quality patient interactions Work collaboratively, resolve issues, and engage in crucial conversations Maintain confidentiality and professionalism Compile and report data from various sources

Qualifications

Courses in Kinesiology or Physiotherapy Assistant preferred Previous experience in a physiotherapy clinic or as a kinesiologist preferred Experience with electronic medical records and/or client management systems an asset Police Information Check required upon hire and as requested CPR certification and customer service/de-escalation training are assets Ability to sit, stand, walk, bend, and lift moderate to heavy loads

About Us

Group23 is a full-service sports medical clinic offering timely assessment, diagnosis, treatment planning, and rehabilitation of sport and exercise-related health conditions. We believe patients are more than their symptoms. We believe in a biological, psychological, social, and spiritual approach to care. Through our unique Patient Health Journeys, we will be with our patients every step of the way!


Group23 does not consider itself just another sport medicine clinic. To that end, we feel strongly that a critical starting point for all our workers is that they agree with and are excited by our core purpose and mission. We want everyone to believe that sport medicine at Group23 can and will be done better than anywhere else in the province.

Recruitment Process

We thank you for your interest, but only those selected for an interview will be contacted.