Job Description

DUTIES & RESPONSIBILITIES:

Greet customer promptly and gather prescription information according to Standard Operating Procedures Set realistic customer expectations as to wait times and effectively communicate the time to the customer Locate and cash out prescriptions and any ancillary items, according to Standard Operating Procedures Provide accurate information in response to customer inquiries (e.g. store policies, Loyalty), according to o Standard Operating Procedures. Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacist Ensure customers requiring counseling (OTC or Rx as defined by operating standards and/or legal policies) are referred to the pharmacist in a timely and appropriate manner. Managing customer inquiries both in person and over the phone Adhere to all confidentiality and privacy requirement Receive new and repeat prescription orders in accordance with Standard Operating Procedures Prepare and submit orders (e.g. medications, OTC's, special orders) with the exception of controlled drugs and narcotics Answer telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to a pharmacist when necessary Manage incoming faxes according to Pharmacy Standards of Practice Accurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized manner Ordering and maintaining non-prescription merchandise in the dispensary, including stock rotation and the management of expired product Data entry for new prescriptions, and managing refill request processing, adjudicate claim to Third Party payor in accordance with the Pharmacy Standards of Practice; Review and adjust third party adjudication records Select medications to fill prescriptions according to Pharmacy Standards of Practice and preferred brand selection Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is complete May be required to mix, reconstitute, or compound prescriptions, as directed and supervised by the pharmacist Accurately enter and maintain appropriate data within the applicable Pharmacy systems Resolve technical issues by contacting IT Service Desk or Third-Party adjudicators as required Ensure prescriptions are prioritized correctly in accordance with workflow Gather pertinent communication pieces for inclusion with prescription Unpack and receive pharmacy totes inside pharmacy in a secure environment Ensure narcotic inventory is detail received and records updated under the direct supervision of a Pharmacist Provide support and assistance to the Pharmacist(s) as required, ultimately with a view to enhancing the Pharmacist/customer relationship Maintaining cleanliness of work space according to 5s principles

SKILLS

Previous Pharmacy Experience preferred Retail Experience an Asset Exceptional customer service skills with a talent for building customer loyalty Effective communication skills MS Office Effective organizational skills, ability to multi task Problem Solving Skills Strong attention to detail FILLWARE KNWOLDGE
Job Types: Full-time, Part-time

Pay: $18.00-$18.50 per hour

Work Location: In person