Job Description

As a Pharmacy Assistant, you will play a crucial role in supporting the pharmacy team in providing quality patient care. If you are passionate about patient care and customer service, have strong attention to detail, and thrive in a fast-paced environment, we invite you to join our team.

Duties and Responsibilities

Please note that all of the duties and responsibilities outlined below must be carried out in accordance with all pharmacy legislation and with all internal patient care/customer service policies and procedures.

Pharmaceutical Distribution:

1. Assist in the gathering of information to create and maintain complete patient records.

2. Assess prescriptions for clarity, completeness, authenticity, and compliance with legal requirements.

3. Interpret prescriptions, perform any required calculations, and ensure the prescription information is recorded accurately on the patient record.

4. Communicate with patients/customers and process prescriptions according to the pharmacy's policies and procedures such as, but not limited to, designated "in and out" areas, patient counselling requirements and areas, and wait times.

5. Ensure appropriate patient record file maintenance by adhering to scanning and storage policies and procedures.

6. Submit prescriptions for adjudication and manage coverage/payment related issues in cooperation with the patient and Pharmacist.

7. Select, prepare, package, and label prescriptions for both commercially available products and extemporaneous compounds.

8. Ensure prescriptions are checked by the Pharmacist or regulated Pharmacy Technician prior to being distributed to the patient.

9. Complete appropriate documentation for all tasks including but not limited to filling prescriptions and filing procedures.

10. Understand and adhere to the quality assurance policies/procedures for job performance management, medication error risk management and the handling of narcotic/controlled substances. This includes, but is not limited to, assisting in the documentation of all medication and patient care incidents using appropriate protocols (including "near misses").

11. Maintain the confidential and sensitive nature of the pharmacy/patient relationship at all times in accordance with legislation and standards.

12. Enter and process sale of prescription and other purchases using the POS cash register.

13. Perform other duties as required from time to time as required to ensure efficient operation of the pharmacy.

14. Assemble compliance packaging for medications (blister packs)

15. Answer phone and assist customers or direct phone calls to appropriate person

Pharmacy Assistants are not permitted to perform final checks on prescriptions nor override and/or approve any clinical messages that occur when processing prescriptions such as drug-drug or drug-condition interactions.

Additional Pharmacy Administration Responsibilities:

1. Maintain the privacy and confidentiality of patient/customer information.

2. Maintain sufficient inventory for appropriate patient care and efficient operations.

3. Receive and put away inventory for both front store and pharmacy

4. Monitor and remove expired medications in accordance with provincial legislation.

5. Conduct inventory spot checks for accuracy and manage out-of-stocks in accordance with store policies and procedures.

6. Assist in ensuring that all pharmacy areas are clean, tidy and organized. This includes, but is not limited to, areas such as the dispensary, counselling areas, clinic rooms, waiting areas, front store, stock room, lunch room, bathrooms and sinks. Ensure supplies are checked, restocked, and ordered as necessary.

7. Assist in ensuring health information and patient care resources (paper and electronic) are organized, updated and reordered as required to help support all patient care activities, services and programs.

8. Participate in staff meetings and training sessions as required to maintain an appropriate skill set and ensure the safe and productive operations of the dispensary, pharmacy, and patient care services/programs.

9. Operate the POS system in accordance with store policies such as verifying customer receipts and issuing receipts.

10. Reconcile cash float at the beginning and end of shift as required.

11. If closing, reconcile total tender (cash, debit, credit, gift certificates) to POS sales data and file "end-of-day cash envelope" as required.

12. Process merchandise returns or refunds in an efficient manner in accordance with store policies.

13. Maintain valid driver's license and make deliveries when needed

14. Perform other administrative duties as assigned.

Pharmacy Health Care Services/Program Responsibilities:

In addition to dispensing services, the pharmacy also offers other health care services such as, but not limited to, administering injections, medication reviews, minor ailments assessments, and prescription adaptations. The Pharmacy Assistant is responsible for some of the administrative duties as outlined below and others specific to each service/program offering:

1. Communicate to patients/customers basic details of the service such as, but not limited to, the name of service/program, and cost.

2. Register patients/customers for the service/program.

3. Refer interested patients/customers to a Pharmacist or Pharmacy Technician for more details.

4. Inform the Pharmacist and/or Pharmacy Technician of patients/customers who are interested in the program.

5. Gather patient information and prepare applicable files/forms for Pharmacists and/or Pharmacy Technicians.

6. Make appointment reminder calls.

7. Prepare and organize service/program resources including, but not limited to, documentation forms and marketing materials.

8. Perform other administrative duties as assigned.

Additional Patient/Customer Services Responsibilities:

1. Understand and conduct themselves under the guiding principle that appropriate patient care and excellent customer service is the priority. Develop and maintain excellent customer relationships.

2. Whenever possible, respond to patient/customer needs in a timely fashion that supports appropriate patient care and excellent customer service.

3. Provide customer assistance in locating front store products. Refer all questions with regard to drug information or any health concern to the Pharmacist.

4. Support the professional image of the pharmacy/store and Pharmasave as a whole.

Job Type: Full-time

Pay: $15.00-$23.00 per hour

Benefits:

Store discount
Ability to commute/relocate:

Fairview, AB: reliably commute or plan to relocate before starting work (preferred)
Experience:

Pharmacy: 1 year (preferred)
Location:

Fairview, AB (preferred)
Work Location: In person