Job Description

Petcare Specialist

Reports to: Director of Operations

The successful candidate will be able to effectively and efficiently operate all business areas including overnight care, daycare, and basic grooming.

Duties

Provide exceptional and professional customer service in all aspects of customer relations and each interaction including telephone, in-person, and electronically Establish and maintain excellent relationships with clients, suppliers, local veterinary service providers, and other pet care providers Demonstrate patience, understanding, and genuine caring with every animal in our care Establish and maintain required feeding and watering schedules for each client as required Daily cleaning, sanitizing, and disinfecting of all areas of both indoor and outdoor facilities using standard and specialized products Ensure clean bedding/blankets are always available (laundry duties required) Ensure that every client receives adequate exercise during their stay. This includes walks and individual/group playtime. Supervising dog playgroups and other situations where multiple dogs are together Efficiently execute administrative duties such as daily sales log, package tracking, bank deposits, filing, maintaining client files, completing required paperwork, checking and updating the company's Facebook page, writing /responding to client e-mails, creating signage, letters and memos, cards, etc. Accurately create, change, and cancel reservations for daycare, overnight boarding, training, and grooming using the office computer software. General maintenance duties as required Administer pet medications and supplements as required Efficiently check-in and check-out clients for boarding, daycare, and grooming appointments Conduct basic grooming (baths, nails, brushing) as needed for all clients Transportation of animals (use of own vehicle may be required) Prepare for and conduct facility tours and provide information about our services to clients and potential clients Prepare for and participate in promotion and marketing events such as trade shows and networking events Overnight stays may be periodically required to provide ongoing care for the boarding guests in the absence of the owner of the company or as scheduled Other duties as assigned by the owner or direct supervisor to ensure the successful operation of the business

Requirements

Flexibility (long shifts, split shifts, evenings, weekends, and overnights) Demonstrated affection and enthusiasm toward dogs and cats Possess a high school diploma or equivalent Possess a valid driver's license and own vehicle Able to read, write, and speak effectively, compassionately, and professionally in the English language Able to lift and support a minimum of 50lbs regularly Able to establish and solve basic mathematical equations Demonstrates the ability to work effectively with others and independently Possess and use solid and reliable problem-solving and decision-making skills Demonstrates effective critical thinking skills Job task planning and organizing Demonstrates a desire for continuous learning Must have great attention to detail Must obtain PACCC Certification within the first 18 months of employment
Job Type: Full-time

Pay: $16.00-$22.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

Overtime pay
Benefits:

Casual dress Company events Dental care Extended health care Flexible schedule Life insurance On-site parking Store discount Vision care Wellness program
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Holidays Monday to Friday Morning shift Weekends as needed
Ability to commute/relocate:

Keswick Ridge, NB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have your own vehicle and valid driver's license? What prompted you to apply to work at Paw & Order Inc.? Do you have a keen eye for detail and can follow directions consistently?
Experience:

Supervisory: 1 year (preferred)
Language:

English (required)
Work Location: In person

Application deadline: 2025-03-28
Expected start date: 2025-04-19