Job Description

Job Requisition ID #
25WD92518
People Practices Senior AdvisorFrench translation to follow!/Traduction francaise a suivre!
Position Overview:
Autodesk's People Practices team is evolving -- and we're looking for passionate, service-oriented professionals to grow with us. As a People Practices Senior Advisor, you'll play a key role in providing specialized HR support across Canada, LATAM, and the U.S., with a strong focus on benefits and the employment lifecycle.
You'll partner closely with regional and global colleagues to ensure an exceptional employee experience, while helping us continuously improve how we serve our people. If you're excited by process improvement, employee experience, and being part of a team that's actively expanding its capabilities, this role is for you.
The role is fully remote within Canada, with preference for those located near an Autodesk office in Montreal, Vancouver, or Toronto. This position reports to the Manager, People Practices - Americas.
Responsibilities:Serve as the point of contact for inquiries and service requests routed from the AMER People Support (Tier 1) team; act as the Tier 2 escalation point. Resolve moderately complex HR issues independently, escalating more complex cases as needed. Support the administration of benefits programs and assist in developing standards and procedures for handling employee questions and transactions. Partner with teams in Compensation, Benefits, Learning & Development, and Compliance on recurring programs and initiatives. Contribute to continuous improvement efforts by sharing feedback and helping evolve our support model. Lead or participate in projects aimed at expanding Tier 2 services and enhancing the employee experience. Use data analysis and judgment to identify patterns, recommend improvements, and connect day-to-day work to the bigger picture. Build strong working relationships with peers, senior practitioners, and cross-functional partners. May mentor or serve as a resource for less experienced colleagues.


Minimum Qualifications:5+ years of experience in an HR support or HR shared services environment Experience managing benefits inquiries and processes for Canada and LATAM (a plus); familiarity with U.S. Benefits is a plus Familiarity with benefit vendor systems is a plus Fluent in English and French, with strong communication and organizational skills across all levels of the organization Foundational understanding of HR systems and processes Degree or equivalent work experience High integrity with the ability to maintain confidentiality Experience delivering high-quality, detail-oriented work aligned with service level expectations Proficient in Excel, Word, and HR systems such as Workday; experience with Wolken or similar case management tools Able to prioritize effectively in a dynamic, high-volume environment Positive team player who thrives in change and transformation

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Conseiller en soutien aux personnes
Description du poste :

L'equipe des Pratiques du personnel d'Autodesk evolue -- et nous recherchons des professionnels passionnes, axes sur le service, prets a grandir avec nous.

En tant que Conseiller principal, Pratiques du personnel, vous jouerez un role cle en fournissant un soutien RH specialise a travers le Canada, l'Amerique latine et les Etats-Unis, avec un fort accent sur les avantages sociaux et le cycle de vie de l'emploi.

Vous collaborerez etroitement avec des collegues regionaux et mondiaux afin d'assurer une experience employe exceptionnelle, tout en contribuant a l'amelioration continue de nos services.

Si vous etes motive par l'amelioration des processus, l'experience employe et l'idee de faire partie d'une equipe en pleine expansion, ce poste est pour vous.

Le poste est entierement a distance au Canada, avec une preference pour les candidats situes pres d'un bureau Autodesk a Montreal, Vancouver ou Toronto.

Releve de : Gestionnaire, Pratiques du personnel - Ameriques.
Responsabilites:Servir de point de contact pour les demandes et requetes de service acheminees par l'equipe People Support AMER (niveau 1); agir comme point d'escalade de niveau 2. Resoudre de facon autonome les problemes RH de complexite moyenne et faire escalader les cas plus complexes au besoin. Soutenir l'administration des programmes d'avantages sociaux et contribuer a l'elaboration de normes et de procedures pour le traitement des demandes et transactions des employes. Collaborer avec les equipes Remuneration, Avantages sociaux, Apprentissage et developpement, et Conformite sur les programmes et initiatives recurrents. Contribuer aux efforts d'amelioration continue en partageant des commentaires et en aidant a faire evoluer notre modele de soutien. Diriger ou participer a des projets visant a elargir les services de niveau 2 et a ameliorer l'experience employe. Utiliser l'analyse de donnees et le jugement professionnel pour identifier des tendances, recommander des ameliorations et relier le travail quotidien a la vision d'ensemble. Etablir de solides relations de travail avec les pairs, les praticiens chevronnes et les partenaires interfonctionnels. Offrir du mentorat ou servir de ressource pour des collegues moins experimentes.

Qualifications Minimales :Au moins 5 ans d'experience dans un environnement de soutien RH ou de services RH partages Experience en gestion des demandes et processus lies aux avantages sociaux au Canada et en Amerique latine; la connaissance des avantages sociaux aux Etats-Unis constitue un atout. Connaissance des systemes de fournisseurs d'avantages sociaux, un atout. Maitrise de l'anglais et du francais, avec d'excellentes competences en communication et en organisation, a tous les niveaux de l'organisation. Comprehension fondamentale des systemes et processus RH Diplome ou experience professionnelle equivalente Grande integrite et capacite a respecter la confidentialite Experience dans la fourniture d'un travail de haute qualite, soucieux du detail et conforme aux attentes en matiere de niveau de service Maitrise d'Excel, de Word et des systemes RH tels que Workday ; experience avec Wolken ou des outils de gestion de cas similaires Capacite a etablir efficacement des priorites dans un environnement dynamique et a forte charge de travail Esprit d'equipe positif, capable de s'epanouir dans le changement et la transformation

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About Autodesk
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