Job Description

Position Type:

Full Time

Department:

People & Culture

Work Location:

Markham, ON

Work Arrangement:

Hybrid

Work Hours:

Monday to Friday - standard business hours



A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include

Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country State-of-the-art facilities to provide high-quality products and services The opportunity to be a part of a winning, high-performing team Collaborative, engaging workplace culture - we are passionate about our people! Flexible working environment that promotes a healthy work-life balance Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The People & Culture Partner has responsibility for providing a full range of both strategic and tactical HR support and services to Sentrex employees and people leaders. The successful incumbent will be a trusted People & Culture Partner to leaders across the organization by providing advice and guidance on complex HR issues, and by leading and participating in HR programs that will increase employee engagement, plan for workforce needs, and develop and coach our current and future leaders.



There is a requirement to work on-site at our head office location in Markham, Ontario.

A Day in the Life (What you will do here):

Develop and maintain effective business relationships with department heads ensuring the integration of planning and business needs with the appropriate HR strategies (services and support.) Provide People Leaders with strategic and consultative services on complex people matters. Investigate and resolve employee relations matters; consults with internal or external legal counsel when required. Collaborate with HR leadership to identify opportunities for process improvements, system enhancements and policy needs. Review, recommend, and draft new and/or make modifications to policies and procedures. Provide information and respond to questions from employees on internal HR programs, policies, benefits, payroll inquiries, systems, and processes. Provide assistance with corrective action/discipline activities including drafting documentation. Conduct exit interviews, identify trends, and work with leaders to create action plan/retention strategies as needed. Works with all key stakeholders in aspects of disability management which includes graduated return to work plans and/or accommodations. Develop briefing notes, presentations, and communications to support department needs. Balance the advocacy of employees with the requirements of the business to ensure decisions are fair. Supervise, support, and oversee the daily direction of a more junior HR role and play a key mentorship role to other HR team members. Ensure best practices are followed by staying current with employment legislation and HR industry developments, and contribute to continuous improvement by influencing HR strategies, policies, and procedures. Analyze HR metrics and support the business in making data-driven decisions. Collaborate with the HR team on DEI&B (Diversity, Equity, Inclusion & Belonging) initiatives, ensuring that the organization is educated, involved, and actively building a culture of inclusion & belonging. Collaborate with the Talent Acquisition team to integrate and embed DEI&B best practices in recruiting processes, candidate sourcing, and interview practices. Utilize HRIS data as appropriate to answer relevant business questions and communicate reporting data in a concise and user-friendly format. Contribute to cross-team initiatives, such as events, announcements, trainings, and other key deliverables. Train and support leaders through the annual performance review process. Develop and refine position descriptions and assist in job evaluations as required. Provide guidance to leaders on salary recommendations for new hires, and internal promotions. Work on team member engagement initiatives to improve culture and retention of talent. Serve as a workforce champion and promote a positive work environment and employee experience. Strive for continuous improvement and participate and/or lead with HR projects. Understands, performs, and manages all issues in a manner that is consistent with Sentrex Mission, Vision, Values, and brand. Build a great culture and foster a positive workplace environment in order to attract and retain great employees. Performs other duties and/or projects as may be relevant to the role.

What you need to ensure you are set up for success:

Undergraduate Degree in Human Resources, Psychology, Business, or other related discipline required, with a professional HR designation (CHRP/CHRL) preferred. Minimum of 5 years' experience working in a HRBP/Senior HR Generalist capacity; previous supervisory experience preferred. Bilingual (French and English) will be considered a strong asset. Strong knowledge and application of relevant provincial employment laws and legislation. Strong interpersonal skills, especially in areas of objectivity, mediation, and managing relationships. Direct knowledge and experience in performance management, discipline and dismissal, human rights, complex attendance management and disability management. Solid problem-solving skills and demonstrated ability to apply sound judgment in complex and sometimes ambiguous situations. Team player and willing to provide guidance and coaching to other team members. Demonstrated employee relations experience, superior skills in verbal and written communication, and experience partnering with leaders. Excellent business acumen and demonstrated analytical and creative thinking abilities. High degree of work ethic to maintain confidentiality and professional maturity while maintaining the ability to work calmly in difficult situations. Demonstrated leadership, coaching, facilitation, and conflict resolution skills. Ability to consistently deliver high quality customer service in a professional and efficient manner. Demonstrated proficiency in Microsoft Office applications, particularly in Excel, PowerPoint, Word, and Teams. Several years of experience working with a HRIS and ATS, specifically UKG, would be highly desirable.

What makes you a great fit for this team:

Your commitment to providing a high level of service to your internal and external clients. You are highly adaptable with a track record of success during times of growth and organizational change. You have a proven track record of developing trust and influence at multiple levels. You demonstrate an impactful and candid communication style. You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:


Competitive Salary and generous vacation entitlement Wellness Program (5 paid days off for your well-being!) Paid Sick Days Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance Employee & Family Assistance Program RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.