Job Description

Seeking an energetic and forward thinking People and Culture Manager for Vantage Hotels which includes: Best Western Plus Valemount Inn & Suites, Mountaineer Lodge in Lake Louise and the soon to be rebuilt and redefined - Mount Robson Inn, Jasper !

Are you ready to take your career to new heights and experience mountain adventure and culture? We are looking for someone to lead and grow our People and Culture program.

About us

: We are a hospitality group operating three premier hotels in stunning tourism destinations--two in Alberta and one in British Columbia. We are dedicated to creating a cherished second home for our guests and team members. Guided by our purpose to Inspire Connections, our vision is to foster meaningful interactions that create lifelong memories. Our mission is to enable guests and team members to discover enriching experiences, driven by our core values: Love it, Own it, Share it, Solve it, Laugh.



Why This Opportunity is a Game-Changer:

Epic Mountain Living

: Dive into the jaw-dropping beauty and laid-back mountain vibes that make Valemount a hidden gem. Just an hour west of Jasper National Park, our scenery is second to none.

Affordable Mountain Dream

: Ready to call the Rockies home? Valemount is the perfect spot to own a home and raise a family, all while soaking in the ultimate mountain lifestyle.

Prime Adventure Hub

: Live and work in a place where others vacation!

Opportunity

to grow your career as part of a growing company.

Position Overview

:The People and Culture Manager is a pivotal leadership role responsible for cultivating a positive and engaging workplace culture across our three hotels. This role oversees all aspects of human resources, including recruitment, onboarding, training, employee relations, performance management, and compliance, while championing our values and daily consistent actions. The People and Culture Manager will ensure our team members feel valued, empowered, and inspired to deliver exceptional guest experiences. This role requires regular travel to all three properties, with each hotel being visited every two weeks.

Key Responsibilities

Embed our purpose (Inspire Connection), vision, mission, and values (Love it, Own it, Share it, Solve it, Laugh) into all employee touchpoints, from onboarding to daily operations. Foster a workplace culture that emphasizes caring, accountability, and joy, encouraging employees to create memorable moments for each other and guests. Lead by example, modeling behaviors such as active listening, collaborative problem-solving, and celebrating small wins to reinforce a positive environment.

Recruitment and Onboarding

Oversee recruitment for all departments (e.g., front desk, housekeeping, food and beverage) across three properties, ensuring candidates align with our values and culture. Develop and implement a robust recruitment strategy, including job postings, interviews, and partnerships with local communities and educational institutions.

Training and Development

Create and deliver training programs that enhance skills and promote our values, tailored to the specific needs of each property (e.g., customer service for front desk, food safety for kitchen staff). Develop leadership training for managers to foster coaching skills and accountability, aligning with our Own it value.

Employee Engagement

Design and implement initiatives to boost morale, such as team-building activities, cross-property events, and recognition programs that celebrate employees who embody our values. Organize events that foster connection, such as staff appreciation days or cross-departmental workshops, to strengthen team cohesion.

Performance Management

Support managers in coaching employees to exceed expectations, providing tools and frameworks for constructive feedback and development plans. Implement performance improvement processes that emphasize accountability (Own it) and collaboration (Solve it) to address underperformance compassionately. Track performance metrics to identify trends and opportunities for growth, sharing insights with leadership to inform strategy.

Employee Relations

Serve as a trusted resource for employees, addressing concerns with sincerity, empathy, and confidentiality. Maintain open communication channels, encouraging employees to share ideas, feedback, and concerns without fear of reprisal.

Compliance and Policies

Ensure compliance with provincial labor laws in Alberta and British Columbia, including wage regulations, workplace safety, and anti-discrimination policies. Maintain up-to-date HR policies and employee handbooks, ensuring consistency across all three properties.

Collaboration with Leadership

Partner with the executive team and department heads to align HR strategies with business goals, ensuring a cohesive approach to culture and operations. Provide HR insights to inform strategic decisions, such as workforce planning and operational improvements. Support leadership in embedding our values into their teams' daily work, fostering consistency across properties. Act as a bridge between leadership and employees, ensuring clear communication and alignment of organizational priorities.

Metrics and Reporting

Track and analyze HR metrics, including retention rates, employee engagement scores, training completion rates, and recruitment timelines. Provide regular reports to the executive team, highlighting trends, successes, and areas for improvement. Use data to drive continuous improvement in HR initiatives, such as refining onboarding or enhancing engagement programs. Develop dashboards or tools to monitor key performance indicators, ensuring transparency and accountability.

Support to Staff Housing Management

Oversee staff housing programs for employees at all three properties, ensuring accommodations are safe, comfortable, and conducive to a positive living experience. Coordinate with property managers to address housing maintenance, allocation, and compliance with local regulations. Implement policies for fair housing assignments, resolving conflicts or concerns with empathy and fairness. Monitor housing satisfaction through employee feedback, making improvements to enhance the living experience and support retention.

Oversee Employee Benefits Program

Communicate benefits options clearly to employees, providing resources and support for enrollment and utilization.
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