Job Description

POSITION OVERVIEW

Working collaboratively with other program team members and volunteers, the Peer Support Worker engages women accessing the Centre in a non-judgmental and strengths-based manner. The Peer Support Worker connects women with information, referrals, and support to meet a variety of needs, questions, and concerns. Using effective communication skills, the Peer Support Worker creates a safe and trauma-informed environment that supports resilience, empowerment, and meaningful connection with others. This position nurtures community-building in all aspects of their work.

KEY DUTIES

Support women who visit the Centre through the provision of information, referrals, and support. Provide trauma-focused, culturally appropriate, and strengths-focused support. Support, motivate, and coach Centre volunteers, ensuring that they have the information they need to speak with confidence about community resources and the Centre. Ensure daily and weekly statistics are collected and documented in a timely manner. Contribute to a positive work environment. Contribute towards a culture of psychological safety. Build effective relationships with clients, volunteers, and supporters of the Centre. Participate in activities related to equity, diversity, and inclusion as well as Truth and Reconciliation.

REQUIRED QUALIFICATIONS

Diploma or undergraduate degree in Social Work. A combination of experience and education in a related area will be considered. Registration and membership in good standing with a regulatory body (if appropriate). 2+ years of experience working in a drop-in or community-based setting. Basic assessment, safety planning, and crisis management skills. Working knowledge of community resources. The ability to remain calm in fast-paced environments. Excellent communication and relationship building skills. Problem-solving and critical thinking skills. Demonstrated ability to work effectively with people from diverse backgrounds. Bilingualism is an asset. Demonstrated proficiency in Microsoft Office suite.

WORKING CONDITIONS

The Women's Centre is a storefront community center operating in an open environment. This role will require attendance and participation in off-site meetings and events in the community. This position requires some evening work.

CONDITIONS OF EMPLOYMENT

Criminal record and vulnerable sector check required.