Ocational weekday shifts and once a week weekday team meeting
Location:
BC based (Remote work)
The Helpline Peer Counsellor is responsible for providing confidential peer counselling services to our helpline callers. The peer counsellor will provide empathetic and non judgemental support, while empowering the callers to work towards an action plan and provide necessary resources. This position is ideally suited for someone who is working towards a career in counselling. The helpline is available 9am- 12am PST and shifts are scheduled n 4- 6 hour blocks.
Role Responsibilities
Respond to incoming helpline calls from Muslim women in a confidential and non-judgmental manner using a peer counselling model
Provide empathetic and supportive listening to callers in order to build rapport and identify support needs.
Guide callers to devise an action plan towards empowerment.
Developing recovery plans, coping methods, and rehabilitation strategies with the calllers
Utilize helpline referral system to provide appropriate and informed referrals to callers
Adhere to helpline guidelines and policies when conducting day to day activities
Maintain a calm, professional and respectful demeanor during every call.
Update call log at the end of each shift to ensure all documentation is complete
Communicate with helpline manager to report issues, seek guidance, or debrief as required
Ensure confidentiality of caller as well as any other highly sensitive information is maintained
Participate in mandatory trainings, case studies and role play as required
PHippa compliance .
Incorporate values of cultural competences and diversity and inclusiveness in all aspects of work
Competencies
Competent with technology especially Microsoft tools
CRM experience is an asset.
Counselling skills
Active listening skills
Report Writing skills
Empathetic
Patient
Compassionate
Excellent Communication Skills
Non-Judgmental
Social Perceptive Skills
Speak and comunicate in Arabic, Urdu, French or Somali is an asset
Qualifications and Experiences
Must possess both verbal and written fluency in English, additonal languages is an asset.
Adherence to confidentiality and handling sensitive information with discretion
Consistent and dependable communication
Hotline experience is an asset
Knowledge of psychology, Social Services, and other related subjects is an asset
Knowledge of Islamic traditions and conduct is an asset
Asist or MHFA certification is an asset
The ideal candidate must:
Be available on weekends, evenings, statutory holidays
Value the intrinsic worth of others irrespective of their race, ethnicity, sexual orientation, and religious determination
Accept and respect differences of opinion, values, views, and beliefs of others that may be different from your own
Be open to feedback and willing to act upon feedback provided
Be able to offer unconditional positive regard to others regardless of their life story and life choices
Be able to work independently
Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA.
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