Job Description

Payroll Product Support Representative

Overview

Payroll/Scheduling Product Support Representatives at ComVida are the heart of the company, providing exceptional support to our clients. This role requires a self-starter with excellent communication skills, a strong technical background, and a passion for delivering top-notch customer service.

ComVida Corporation is a Canadian leader in staff scheduling, payroll, and human resource management software. We are dedicated to helping organizations streamline their operations and enhance workforce management.

ComVida is centrally located in New Westminster, BC. We offer our employees a competitive benefits package along with opportunities for training and career advancement. This is a permanent full-time position, Monday to Friday, in a collaborative and supportive office environment.

Key Responsibilities

Provide first-level support to clients via phone, email and/or video conference based on ComVida's Helpdesk Policies and Procedures. Troubleshoot, research, and resolve issues related to payroll, HR, scheduling, and general inquiries, ensuring timely resolution. Conduct software training sessions for clients as needed via webinars. Monitor and document service requests assigned in the queue until resolved, processing them based on priority.
Actively participate in additional support activities to improve product knowledge and customer satisfaction.

Qualifications & Skills

Basic understanding of payroll processes and HR practices requirements.

Detail-oriented with strong problem-solving and troubleshooting abilities

Excellent command of English and the ability to effectively communicate and comprehend both verbal and written communications.

Collaborative, capable of prioritizing tasks, working independently, and participating in team activities.

Enthusiastic & energetic attitude,with effective multi-tasking and time management skills.

Education and Work Experience

A working knowledge of the Microsoft Office suite is required.

Familiarity with payroll, bookkeeping, employee management, and scheduling systems is highly beneficial.

Understanding of accounting practices (such as General Ledger, Accounts Payable, and Accounts Receivable) is an asset.

NPI designation, CHRP, and/or Scheduling certification would also be advantageous.

Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits:

Casual dress Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care
Education:

Secondary School (required)
Experience:

payroll : 4 years (preferred)
Work Location: In person