Job Description

Join a Challenger

Being a traditional bank just isn't our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.



How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you're passionate about redefining the future of banking--while having fun--this could be your next big opportunity.

Our company continues to grow, and today we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank(TM), and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The incumbent is responsible for all activities related to facilitating payout requests, including the accurate calculation of prepayment charges, preparation of payout statements, and follow-up to obtain full and/or shortfall payout funds.

The Core Responsibilities!

Prepare payout statements accurately within the specified turnaround timeframe. Update prepayment charge reference rates into applicable platforms as required. Handle inbound phone calls and emails from solicitors/notaries/financial institutions regarding payout and discharge/assignment inquiries. Conduct timely follow-up to obtain all past due payout funds. When necessary, reactivate mortgages and initiate collection for outstanding balances. Diligently complete collection activity to obtain payout shortfalls. Work with Renewals and Internal Refinance teams to retain mortgages. Understand and follow policies, guidelines, and procedures.

Let's Talk About You!

Complete a diploma program in a related discipline or minimum of 2 years in a related field. Knowledge of mortgages. Strong math and analytical skills Strong attention to detail Ability to meet tight deadlines Ability to balance multiple high-risk priorities simultaneously Strong organization skills Superior interpersonal and communication skills - written and oral Excellent customer service skills Team oriented Intermediate excel skills

What we offer [For full-time permanent roles]

uD83DuDCB0 Competitive discretionary bonus
? Market leading RRSP match program
uD83EuDE7A Medical, dental, vision, life, and disability benefits
uD83DuDCDD Employee Share Purchase Plan
uD83DuDC76uD83CuDFFD Maternity/Parental top-up while you care for your little one
uD83CuDFDD Generous vacation policy and personal days
uD83DuDDA5 Virtual events to connect with your fellow colleagues
uD83CuDF93 Annual professional development allowance and a comprehensive Career Development program
uD83DuDC9B A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience


Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone's diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can't wait to get to know you!