Job Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

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Role Summary:

The Payment Service Specialist has the overall responsibility of handling a variety of outgoing and incoming cheques that are to applied to policies within Sun Life Financial. The successful applicant will work in a team environment to ensure processing times are met and strict quality standards are adhered to.

Key Responsibilities:

• Sort and open incoming mail
• Log, track & categorize cheques
• Reply to requests involving payments in a timely manner
• Determine payment amounts on policies
• Review new applications and communicate with internal business partners to determine when a payment can be applied to a new policy
• Process & reconcile daily deposits

Core Competencies:

• Strong attention to detail
• Strong organizational and time management skills
• Team player with positive attitude, enthusiasm and commitment to provide quality and timely service
• Able to maintain a high level of productivity, accuracy and attention to detail at all times
• Able to work in a fast-paced environment with multiple priorities and conflicting deadlines
• Able to recognize opportunities to initiate change that will increase the department's efficiency

Assets:

• Bilingual (Written)

• An understanding of the Insurance Business (including Individual)
• Knowledge of products and processes within Sun Life Financial
• Knowledge of CSW, MVS, FileNet, Excel and Outlook

Notes/Unique requirements:

• Applicants will be required to pass RCMP Enhanced Security Clearance
• This role may also require overtime when required

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 32,000/32 000 - 43,500/43 500

Job Category: Office Administration

Posting End Date: 30/10/2022