Job Description

The Payment Analyst is responsible for calculating and issuing payments on Life and Disability lines of business to include calculating and processing adjustments, processing invoices, producing and maintaining payment related documentation, correspondences, and reports. Duties also include ticket testing and support, quality assurance, audit support, and administrative support.
DUTIES AND RESPONSIBILITIES

• Performs payment calculations and entries on Life and Disability lines of business including Short Term Disability, Long Term Disability, Life insurance, and Critical Conditions benefits, as well as processing claims management expense payments, upon verification of Authority Limits.
• Calculates, processes, and maintains records of payment adjustments. Calculates and makes financial corrective entries relating to Salary Discrepancies.
• Communicates with the Finance departments on payments received, to include CPPD retroactive payments, overpayment recoveries, and subrogation.
• Responds to subrogation inquiries and requests including compiling claim file documentation, performing calculations, and sending correspondences.
• Handles bond of indemnity forms, cheque voids, stop payments, and reissuance of benefits.

• Ensures payment calculations, claim file actions and communications are documented to file and are in compliance with management and legal principles.
• Ensures all member and claimant information and records are kept confidential and handled in compliance with confidentiality guidelines.
• Responsible for communicating with staff and departmental leaders of any difficult or sensitive circumstances potentially impacting relationships with our group clients.
• Acts as a resource and subject matter expert for internal clients. Acquires and shares business resources and knowledge with team members to facilitate organizational objectives.
• Acts as back-up for the Team Lead for payment related responsibilities.
• Participates in personal and professional development to enhance effectiveness in the position.
• Performs other duties as assigned to ensure departmental objectives are met.

• Reviews payment related data mismatch reports and complete data corrections.
• Completes payment related calculations on requests relating to billing, internal and external reporting, renewal, as well as ad hoc requests.
• Completes payment related test plan and data entries as well as internal requests relating to ticket testing.
• Produces monthly and quarterly payment and validating tax reports
• Assists team members and internal clients with payment, billing, expense, and experience related information and reports. Assist with departmental Quality Assurance processes.

Skills, Qualifications & Desirable Attributes

• Dedicated to the principles of exceptional service, committed to responding to, anticipating, and addressing customer needs, for both internal and external customers.
• Preference given to applicants who have completed post-secondary education or an equivalent combination of education and 1 - 3 years of experience in a related field.
• Self-directed, analytical thinker with exceptional organizational skills. Able to break down complex issues into manageable components and develop solutions in a changing environment.

• Strong team player who enjoys and is experienced in collaboration between cross-functional stakeholders to establish common understanding and solve problems.
• Proficient verbal and written communicator, with the ability to clearly communicate for understanding, resulting in concise and clear documentation and business requirements.
• Excellent interpersonal skills, with the ability to work and interact positively in a team environment.
• Skilled at using business tools including MS Office, Adobe, SharePoint, Confluence, Lucidchart, and other business software. Proven ability to use technology tools and easily learn new software applications to enhance productivity; ability to learn new MBC applications.
• Experience managing the maintenance of master data and data integrity within organizational databases.
• Knowledge of applicable laws and regulations relating to income replacement products and programs, including but not limited to CPP, Workers Compensation, auto insurers, and other publicly sponsored worker assistance programs is an asset.
• Knowledge of payroll deductions and tax reporting is an asset.
• May be required to work overtime on evenings and weekends.

Ready to Apply? We are excited to meet you!
If you would like to join our team, you are invited to apply by submitting your resume and cover letter by clicking the "Apply" button below by January 11, 2026.
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We appreciate the interest expressed by all applicants and acknowledge the effort put into the application process, however only those selected for an interview will be contacted.
Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.
We encourage all qualified candidates to apply. If you require an accommodation during the hiring process, please let us know.

Skills Required