Job Description

This role will see the successful candidate have multiple work locations, which include: The Royal Victoria Hospital Main Campus at 201 Georgian Drive Barrie and the RVH Health & Wellness Clinics at the Rizzardo Centre at 7325 Young Street Innisfil. The location of work will be assigned based on the shift and needs of clinics.The RVH Health and Wellness Clinics (Rizzardo Center) provides various clinics including, Medicine Treatment Clinics, Child & Youth Ambulatory Clinics, Cardiorespiratory Clinics and Mental Health & Wellness Clinics. There is also anticipation that additional clinics will continue to be accommodated at the RVH Health and Wellness Centre in Innisfil.As the Patient Services Clerk you will be is responsible for reception, patient registration, bookings, appointment communication, and supporting the daily needs of the clinic. As a qualified candidate you will have the following job requirements:

• Medical Office Administration Certificate/Diploma or Equivalent Program essential
• Office administration experience in a hospital clinic environment
• Computer literacy - Microsoft Office - essential II. Keyboarding skills - 50wpm - essential
• Experience with an electronic medical record (EMR), order entry and appointment scheduling
• Current experience in the processing of physicians orders an asset
• Demonstrated commitment to customer service skills
• Demonstrated ability to communicate effectively using both oral and written format with patients, families, public, colleagues and other members of the interprofessional team
• Demonstrated ability to be flexible and adaptable to a changing work environment
• Demonstrated ability to prioritize and function effectively in a busy environment
• Demonstrated problem-solving ability and organizational skills
• Internet skills to effectively & efficiently navigate various websites to assist with collecting accurate provider information
• Demonstrated ability to work independently and collaboratively as part of a team.
• Demonstrated ability to function in a multi-task environment
• Demonstrated commitment to maintaining confidentiality
• Demonstrated commitment to ongoing learning

You are ideal for this position if you have:

• Customer Service skills
• Confidence and patience dealing with public while multi-tasking,
• Professional business and telephone mannerisms required
• Excellent and effective communication with various types of personalities with varying stages of physical and mental health/aging/capabilities

Unless otherwise stated applicants must have a minimum educational requirement of Grade 12 or equivalent and must demonstrate proven workplace excellence through commitment to strong job performance and attendance. Please be reminded that as a Regional Health Centre, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work week days and weekends, as well as all shifts - days, evenings, and nights.Employment Equity
RVH is committed to diversity and employment equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ persons, and others who may contribute to a diverse workplace.Accommodation in the Workplace
RVH offers accommodation for applicants with disabilities in the recruitment process, and is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). RVH will work proactively through all stages of recruitment to create a barrier-free process and to provide accommodations as required. If you require accommodation during the interview process, please contact Human Resources at 705-739-5605.Health & Safety Workplace Responsibilities

• Must adhere to the duties of workers, as stipulated in Section 28 of the Occupational Health and Safety Act.
• Must adhere to all RVH administrative and applicable departmental occupational health and safety policies, procedures and protocol.
• Must adhere to Bill 132 of the Occupational Health and Safety Act in regards to the Sexual Violence and Harassment Action Plan Act, and creating a work environment free of psychological harassment.
• Must be able to perform all bona fide essential duties in the position description, which may include lifting and moving patients, pushing, pulling, bending, stooping, etc.
• Must complete a pre-employment health assessment, including review of the Job Demands Analysis for the position, as a condition of employment.
• Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers.

Our Code of Conduct
All staff, physicians, volunteers, service providers and students are committed to creating a positive, respectful work environment for each other and our patients and families. RVH is guided by its MY CARE strategic plan which puts patients and families at the centre of all we do.Our Vision
Make each life better. Together.Our Mission Statement
Exceptional care is our passion. People are our inspiration. Safety is our promise.Our Values
Work Together | Respect All | Think Big | Own It | CareIf you are interested in joining our inspiring team, please apply online before 1100pm EST on the posting close date. Royal Victoria Regional Health Centre thanks all applicants, however, only those selected for an interview will be contacted. If interviewed, an accompanying portfolio may be required which will include documented evidence of course completion. An inclusive, barrier-free selection process will be provided as required under RVHs Employment Accommodation Policy. Applicants need to make their needs known to Human Resources in advance and information related to accommodation will be addressed confidentially. As part of the mandatory screen process RVH requires professional references, verification of academic training, professional accreditation, plus a current Criminal Records Check and Vulnerable Sector Screening.

Royal Victoria Regional Health Centre