Patient Safety Investigator
BC Emergency Health Services
BC (Hybrid)
Regular, Full Time, Permanent, Non-Contract


Pursuant to section 42 (3) of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. Please self-identify in your cover letter/resume.


BC Emergency Health Services (BCEHS) is hiring a Patient Safety Investigator.


Role Summary


In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA\xe2\x80\x99s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.


Reporting to the Manager, Indigenous Health, the Patient Safety Investigator is responsible for patient safety event review processes. In collaboration with other members of the Quality, Safety, Risk Management & Accreditation team and operational staff, the Patient Safety Investigator promotes a culture of safety across the organization by providing leadership for reviews following serious patient safety events.


The goal is the reduction of preventable patient injuries and deaths occurring during the provision of healthcare services. An important focus will be on learning from clinical practice, specifically healthcare system failures, through the comprehensive retrospective analysis of critical incidents occurring throughout the region. The position also involves active participation and leadership in the promotion of a culture of safety.


The Patient Safety Investigator will also become involved in various projects to promote quality and safety improvements in clinical practice across the Health Authority specifically those arising from patient safety event reviews under their leadership.


BCEHS and PHSA uphold the Declaration on the Rights of Indigenous Peoples Act and the work of Governments in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. Reconciliation is an ongoing process and a shared responsibility; PHSA is committed to creating opportunities which implement the Truth and Reconciliation Commission Mandate.


What you\xe2\x80\x99ll do

• Working collaboratively with the other members of the existing site Quality, Safety, Risk Management & Accreditation team, develops and maintains excellence in the methodology of retrospective analysis of critical incidents (CIs).
• Leads and/or participates in Critical Incident Review Committees following a critical incident. As required, acts as a mentor to Critical Incident Review Committees (whether individual or team) who are performing reviews.
• Ensures local Quality, Safety, Risk Management & Accreditation staff receives ongoing communication about Critical Incident Reviews in their geographic area by participation at local team meetings and other means.
• Leads the process of trending both incoming and completed site reviews and ensures the spread of relevant information to all levels within the organization.
• Assists in the development of process to ensure involvement of patients and family members in the review process
• Provides support and assistance to operational staff throughout the disclosure process.
• Participates in the ongoing continuing education and training of staff involved in Critical Incident Reviews following serious safety events
• Develops and maintains expertise in the methodology of prospective analysis of healthcare system processes such as Failure Mode Effects Analysis (FMEA) and participates in the performance of FMEAs as required
• Actively participates in other regional educational and culture change activities within the Quality, Safety, Risk Management & Accreditation portfolio.

What you bring


Qualifications


A level of education, training, and experience equivalent to an undergraduate degree in social sciences, health, or related profession. Professional clinical background and/or conflict resolution expertise preferred. Minimum three to five years\xe2\x80\x99 experience working in a large, multi-faceted health or social/human service organization required.


Skills & Knowledge

• Must have excellent analytical skills, problem solving abilities, communication skills, judgment and interpersonal skills.
• Integrity, dependability, honesty, initiative, tact and high ethical standards are required.
• Experience in handling sensitive patient/family interactions essential.
• Must have basic computer navigation skills.
• Lived experience working directly with or alongside Indigenous communities and/ or Indigenous health organizations
• Investigation skills will be an asset.
• Travel may be required as needed.

Indigenous Cultural Safety and Diversity

• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, supported by significant knowledge of Canadian and Indigenous ideologies, including knowledge, and understanding of Indigenous cultural safety, cultural humility, Indigenous-specific racism and anti-racism.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission\xe2\x80\x99s 94 Calls to Action (2015), In Plain Site Report (2020), BC\'s Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC\'s Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)

While BCEHS would consider a foundation in Indigenous cultural safety to be a strong asset for consideration, our commitment to enhancing Indigenous cultural safety includes providing all employees with access to resources and training programs in partnership with San\'yas Core Health Indigenous Cultural Safety Training and Anti-Indigenous Racism Response Training.


Core Competencies

• Demonstrates Character: Models personal and organizational values, and communicates in an honest and transparent manner.
• Assesses & Evaluates: Measures and evaluates outcomes. Holds self and others accountable for results, and course corrects as appropriate.
• Communicates Effectively: Adjusts style based on audiences and situations, using respectful and open communication.
• Demonstrates Critical Thinking: Using a process-focused approach, identifies root causes rather than focusing on the symptoms.
• Self-Awareness: Understands the impact your attributes and emotions have on performance of self, others, and organization
• Builds Teams: Fosters environment of cooperation, support and knowledge sharing

What we do


BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services, as a part of the Provincial Health Services Authority (PHSA). BCEHS brings compassionate, equitable, and professional emergency care, interfacility transfers, and community health-care services to people in communities across British Columbia.


BCEHS is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments\xe2\x80\x99 unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey\xe2\x80\x94one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness and development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time, Permanent, Non-Contract
Salary Range: $74,618 - $107,264
Typical Hiring Range: $74,618 - $93,273
The starting salary for this position would be determined with consideration of the successful candidate\xe2\x80\x99s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: BC (Hybrid)
Closing date: June 14, 2024 10:00am PST
Requisition #166429
Contact: excludedrecruitment@bcehs.ca


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.