Patient Relations Consultant
Job Description
Reporting to the Corporate Manager for Patient & Resident Experience, you will act as a liaison between patients, families, physicians, and staff, facilitating communication and resolution of concerns in accordance with provincial regulations and organizational policies. This role also involves identifying trends, supporting quality improvement initiatives, and providing education to build capacity for concern resolution management across Covenant Health. If you are a skilled communicator, problem-solver, and relationship builder with a strong commitment to patient-centred care, we invite you to apply. Please note: Travel between Covenant Health sites is required and may involve the use of a personal vehicle. This position is non-unionized.
Classification: Consultant
Union: COV OUT OF SCOPE
Unit and Program: Patient & Resident Experience
Primary Location: One Twelve Campus
Location Details: As Per Location
Employee Class: Regular Full Time
FTE: 1.00
Posting End Date: 29-DEC-2025
Date Available: 19-JAN-2026
Hours per Shift: 7.75
Length of Shift in weeks: 4
Shifts per cycle: 20
Shift Pattern: Days
Days Off: Saturday/Sunday
Minimum Hourly Salary: $39.99
Maximum Hourly Salary: $59.98
Vehicle Requirement: Driver's License, Vehicle Required
Required Qualifications:
University degree in a health or clinical discipline (e.g. Nursing, Social Work) required. Active license and registration with the appropriate provincial licensing body.Additional Required Qualifications:
Minimum 5 years in an acute care environment working with patients or residents, physicians, and staff. Comprehensive clinical knowledge and understanding of healthcare legislation (HIA, ATIA, POPA, PPIC, Mental Health Act). Strong conflict resolution, negotiation and facilitation skills. Excellent interpersonal, written, and verbal communication skills. Ability to manage sensitive, high-pressure situations with discretion and diplomacy. Strong computer skills.Preferred Qualifications:
Previous experience in concern management within a complex healthcare setting. Experience in quality improvement and risk management. Formal disclosure training.MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
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Job Detail
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Job IdJD3340010
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEdmonton, AB, CA, Canada
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EducationNot mentioned