Job Description

Job Title: Patient Experience Coordinator / Social Media

Location:

Uplift Aesthetics, Winnipeg, Manitoba (Bridgwater location)

Start Date:

October 1st, 2025

Job Type:

Part-Time (8-hour or 4-hour shifts, Mon-Fri, and every second Saturday)

Salary:

$18-$24+ based on experience

About Uplift Aesthetics

Uplift Aesthetics is a leading medical aesthetics clinic in Winnipeg, Manitoba, dedicated to providing exceptional patient care and transformative aesthetic results. Our team offers a wide range of advanced treatments and is committed to creating an inclusive, professional, and welcoming environment for both patients and staff.

We're looking for a passionate and self-motivated

Patient Experience Coordinator with in-clinic social media management skills

, who will be instrumental in enhancing the patient journey while helping propel our clinic in person and online.

Core Values

Diversity Inclusion Professionalism Precision Respect

Role Overview

As a Patient Experience Coordinator, you will ensure a seamless, positive, and memorable experience for our patients from the moment they walk through the door. In addition to front-desk and coordination responsibilities, you will actively manage the clinic's

in-clinic social media content creation

--capturing behind-the-scenes footage, supporting practitioner content, and helping maintain an authentic and on-brand professional social presence.

This is an excellent opportunity for someone with both front-desk and creative social media experience, particularly in the beauty, aesthetics, or wellness industries.

Key ResponsibilitiesPatient-Centric Service

Greet patients warmly and ensure they feel comfortable and valued. Handle phone, email, and in-person inquiries with professionalism and empathy. Schedule and confirm appointments while managing an efficient patient flow.

Enhancing the Patient Experience

Anticipate patient needs and provide above-and-beyond customer service. Promote services and support patient retention and referrals through meaningful interactions. Assist with post-visit communications and follow-ups.

Clinic Operations & Support

Support practitioners with non-clinical tasks and guide patients through their appointments. Maintain a clean and organized environment, including room resets and infection control.

Social Media Management (In-Clinic)

Capture high-quality, on-brand content (photos, videos, stories) during day-to-day operations. Support the creation of social media posts and collaborate with clinic director. Coordinate content ideas with practitioners and ensure appropriate consents are obtained. Keep up with trends and propose new ideas to increase engagement and online visibility. Maintain professional brand voice and clinic aesthetics across all social content created in the clinic.

Product & Service Promotion

Stay informed about clinic offerings to make thoughtful recommendations. Promote services and retail products based on individual patient interests and concerns.

Inventory Management

Assist in tracking, ordering, and restocking retail and clinic supplies as needed.

Documentation & Compliance

Maintain accurate patient records and support documentation requirements in accordance with PHIA and medical guidelines.

Ongoing Professional Development

Stay up to date on aesthetic industry trends and social media best practices. Propose and implement new ideas for both patient experience and digital presence improvements.

Ideal Candidate

We're looking for a proactive, creative, and professional team member who thrives in a dual role that combines front-facing patient care with behind-the-scenes content creation.

Required:

At least 1 year of customer service experience Social media management or content creation experience (especially Instagram & TikTok) Comfort with technology, phones, and basic photo/video editing apps

Preferred:

Experience in an aesthetic, medical spa, or wellness environment Familiarity with social media trends in the beauty/aesthetic industry Strong eye for visual branding and on-brand content

Skills & Attributes

Highly self-motivated, organized, and detail-oriented Excellent communication skills Creative thinker with a passion for aesthetics and storytelling Able to maintain a professional appearance and presence Warm, approachable, and empathetic toward patients

Why Join Us?

Training & Development:

Ongoing opportunities to grow within the aesthetics industry

Clinic & Product Discounts:

Enjoy exclusive team discounts

Free Parking:

On-site parking at our Bridgwater location

Creative Opportunities:

Use your social media skills in a meaningful, real-world way

Team Environment:

Join a collaborative and inclusive team

How to Apply

If you're a passionate, self-driven individual who thrives in a dynamic, patient-focused environment and is eager to help elevate a growing brand--

both in person and online

--we would love to hear from you!

Please submit your resume along with a cover letter detailing your

patient service and social media experience

, and why you're excited about joining the Uplift Aesthetics team. Send applications to

info@upliftaesthetics.ca

with the subject line

Patient Experience Coordinator / Social Media

.

Experience

Customer service: 1 year (required) Social media management or content creation: 6 months+ (preferred)

Work Location:

In person

Job Types: Part-time, Permanent

Expected hours: 16 - 20 per week

Benefits:

Company events Flexible schedule On-site parking Store discount
Application question(s):

Do you have social media and marketing experience? Please provide the link to your marketing profile or social media content. Do you have experience in the aesthetics, wellness or medical industry? If so, how long and please describe your role.
Work Location: In person