Job Description

Do You Love All Things Beauty and Enjoy Talking with People? Join VLSC as a Patient Relationship Coordinator!

At

VLSC

, we believe in enhancing beauty, boosting confidence, and offering a personalized experience for every client. If you have a passion for skincare, aesthetics, and building lasting relationships with patients, we want you to be part of our dynamic team as a

Patient Coordinator

.

Why VLSC?

We're a high-end beauty and wellness clinic committed to delivering top-notch treatments, skincare, and results. As a

Patient Coordinator

, you'll be a key player in shaping our patient's experience, helping them feel their best, and guiding them toward the treatments that meet their goals.

What You'll Be Doing:

Engage with Patients:

Be the first point of contact--greet patients over the phone and in person with a friendly smile, listening to their needs and concerns.

Schedule and Rebook:

Ensure our clients' schedules are perfectly organized. Help them book, confirm, and rebook their treatments and follow-ups seamlessly.

Upsell Treatments & Skincare:

You'll be the expert in recommending our range of beauty services and high-quality skincare products, making sure every client gets the most out of their experience.

Build Relationships:

Provide exceptional customer service, resolve concerns, and ensure patients always leave happy, feeling valued and confident in their choices.

Sales Support:

Promote exclusive packages, skincare lines, and beauty services to meet our goals while ensuring that clients feel supported in their beauty journey.

Administrative Support:

Keep accurate patient records, manage appointment details, and update treatment plans as needed.

What We're Looking For:

A passion for the beauty industry and skincare. Excellent communication skills--you love talking to people and making them feel comfortable. Experience in customer service, sales, or a beauty-related field is a big plus. Ability to upsell products and services with a consultative approach. Organized and detail-oriented--able to juggle tasks while providing exceptional service. A friendly, positive attitude and a genuine desire to help others. Previous experience with scheduling software or office tools is a bonus.

Perks of Joining VLSC:

Competitive salary and performance bonuses. Discounts on treatments and products. Opportunities for professional development and training in the beauty and wellness industry. A fun and supportive team environment. Flexible hours, including some evenings and weekends to accommodate patient needs.

How to Apply:

If you're ready to be part of an exciting, growing team at VLSC and help us deliver outstanding experiences, send us your resume and a brief cover letter sharing why you're passionate about beauty and customer service to hiring@vancouverlaser.com

Job Types: Full-time, Permanent

Pay: $21.00-$22.00 per hour

Benefits:

On-site gym Store discount Wellness program
Experience:

Customer service: 2 years (preferred)
Work Location: In person