Job Description

We are a friendly, patient-oriented office and offer state-of-the-art equipment and top dental care products.

Dental experience is an asset, but not necessary.

We are willing to train the right candidate! Some with a motivated, task oriented individual with exceptional interpersonal and communication skills. Customer service experience is a must!

Monday -Friday, No Weekends

Why Should You Join?

Competitive compensation & benefits: Our compensation packages are reviewed annually in a comparative study that ensures alignment with industry standards. Established and stable practice: Our successful practice is a leader in patient care, providing a range of services to a loyal and established patient base. Health & Safety and Compliance: The practice has a strong health and safety culture, with compliance measures embedded in every aspect of the workplace. Career development: A career with us ensures you have the support, tools, and encouragement you need to grow and evolve as a professional on your individual career path, including access to industry-leading continuing education through the award-winning DC Institute (dcinstitute.ca) Fast-growing and entrepreneurial environment: Our practice is innovative, growth-oriented, and patient-focused - a combination that makes for a fast-paced, exciting, entrepreneurial atmosphere. Respect for our people: The team is built on a culture of respect and positivity, where we celebrate individuality and value each other's unique strengths and contributions. Work-life flexibility: Everyone has a life outside the practice, and we are committed to helping each team member find a healthy, sustainable balance between home and career.
Key Competencies:

Front Office

Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments Manage potential cancellations and overcome objections to motivate the patient to keep the appointment Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner Effectively manage the recall system and accurately maintain the patient database Process referral letters and other patient correspondence upon receipt from the provider Manage and file all patient records and charts
Patient Relationships

Establish genuine rapport with patients, welcoming patients warmly and by name Establish life-long patient relationships, ensuring retention and loyalty Demonstrate active listening and empathy to patients using effective communication skills Responsible for the entire patient experience
Teamwork

Attends and actively participates in team meetings Contributes to the team by working together as a cohesive unit Maintains composure under pressure during times of change

About You:

Minimum 1 year of Administrator experience

Clinical background considered an asset

Experience with Dental software

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Benefits:

Casual dress Dental care Wellness program
Work Location: In person