Job Description

Patient Coordinator

Location:?On-Site Ottawa
Hours:?Full-time
Salary:?$45,000-$48,000/year

About our Company

360 Concussion Care is a cutting-edge, multi-disciplinary concussion clinic committed to providing top-notch rehabilitation services. Our approach involves physician-led, interdisciplinary, evidence-based care with a strong focus on patient coaching and education. As a learning health system, we collaborate with leading hospitals and universities, generating valuable research and insights to enhance concussion prevention and treatment.

Our leadership team comprises globally recognized concussion researchers and healthcare professionals, including medical doctors, occupational therapists, physiotherapists, and psychologists. We are on the cutting-edge of concussion research by leading the TRANSCENDENT study. This study is establishing one of the largest concussion datasets in the world and is incorporating assessments including physiological evaluations, fluid biomarkers and advanced neuroimaging to improve the diagnosis, treatment, and management of concussion from all causes, across the entire patient spectrum.

We established the first 360 Concussion Care clinic in September 2020 in Ottawa, and we expanded to clinic sites in Toronto in spring 2021, Mississauga in October 2022, and Burlington in summer 2025.

About the Role

We are seeking a friendly, detail-oriented, and highly organized Patient Coordinator to join our clinic's front desk team. As the first point of contact for patients, the Patient Coordinator plays a vital role in ensuring a welcoming and efficient experience. This position is responsible for front desk check-ins, appointment scheduling, billing support, phone communication, and general administrative tasks that support daily clinic operation

Key Responsibilities

Greet patients warmly upon arrival and assist with the check-in process Verify and update patient information and ensure all required forms are completed Manage patient flow to ensure timely appointments Follow up on voicemails, emails, and online appointment requests Collect payments at time of service and issue receipts Managing phone calls, emails, and inquiries about services Verifying patient referrals and insurance information Support accounts payable, including invoice verification and payment processing. Maintain accurate financial and patient records in compliance with clinic policies.

Qualifications & Requirements

Education:?Diploma or degree in administration or a related field is an asset. Experience:?Previous experience as patient coordinator or administrator in a clinical setting. Skills:?Strong attention to detail, organizational skills, and ability to handle confidential information. Technical:?Proficiency in Microsoft Office (Excel, Word) and experience with EMR software is an asset. Other:?Ability to work independently and manage multiple tasks efficiently.
Please send your resume and cover letter detailing your qualifications and experience. We look forward to reviewing your application.

Job Type: Full-time

Pay: $45,000.00-$48,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off
Ability to commute/relocate:

Ottawa, ON K1H 7X7: reliably commute or plan to relocate before starting work (required)
Experience:

Administrative: 3 years (preferred)
Location:

Ottawa, ON K1H 7X7 (preferred)
Work Location: In person