The Patient Compensation Lead in Clinical Development & Operations will be responsible for ensuring all processes and vendors are in place to enable participant compensation, reimbursement, and travel services. This role will be accountable for vendor performance, serve as global business process owner, and work with study teams to oversee vendors, manage processes, and resolve issues. The ideal candidate will provide leadership and oversight to vendors and preferred CROs while serving as a Subject Matter Expert (SME) on global payments and travel services.
Key Responsibilities
------------------------
Implement strategy on global participant payments and travel services, including sourcing, technology, and defining roles and responsibilities
Lead cross-functional efforts to identify and implement improvements to payments processes, systems, and tools
Engage with Clinical Development and Operations and vendor leadership to effectively manage issues
Develop process guidelines and ensure adherence through QC checks and oversight activities
Make decisions on complex processes with interdependencies (site relationships, budgets, regulatory requirements, etc.)
Proactively assess payment strategies to align with evolving operating models and industry landscape
Serve as Subject Matter Expert for global participant payments and travel services
Coordinate with Site Payments and Contracting teams to manage mixed-model studies
Lead process improvement initiatives for all aspects of participant payment administration
Create an integrated, patient-centric approach to customer service and issue resolution
Define and provide leadership of strategies, processes, and quality standards
Requirements
----------------
2+ years of experience in a Patient Recruitment role within the CRO or pharmaceutical industry
Strong vendor management experience and leadership in patient-centric strategies
Experience leading cross-functional teams in payments processes, systems, and tools
Bachelor's degree required
#LI-REMOTE
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.