Job Description

Job ID: 2025-108 Patient Care Manager AGH

GENERAL ACCOUNTABILITY

The Patient Care Manager (PCM) provides operational leadership for nursing administration and overall patient care. Reporting to the Chief Nursing Officer (CNO), this role promotes interdisciplinary collaboration and drives initiatives that enhance safety, efficiency, and patient experience. The PCM ensures evidence-based practice, alignment with the MICs Group of Health Services' mission and values, and consistent quality across emergency, inpatient, hospice, and outpatient services.

NATURE AND SCOPE

Operating in a full-time, non-union capacity, the position is based at Anson General Hospital (AGH) in Iroquois Falls, Ontario. The PCM works within a multidisciplinary leadership team to oversee emergency, inpatient, hospice, outpatient, and specialty clinic services. Responsibilities include supervising nursing and support staff, coordinating with internal departments and community partners, and ensuring standards of practice, safety, and regulatory compliance are maintained. The PCM manages resources and budgets, develops and implements clinical service and strategic plans for assigned areas, enhances community linkages to support patients and families, participates in the administration on-call rotation, and supports care delivery across acute and related services, including programs such as Telehealth, Endoscopy, and Visiting Specialist Clinics.

KEY RESPONSIBILITIES

Supervision and Leadership

Make effective decisions using analysis, experience, and sound judgment Provide collaborative leadership that promotes shared decision-making, professional autonomy, and staff ownership of decisions Foster a culture of accountability, excellence, and engagement through transparent communication and timely performance updates Utilize critical thinking and problem-solving skills to manage workplace conflicts effectively Promote continuity of care within AGH and assist the CNO in coordinating between the facility, the community, and external agencies Define, monitor, and ensure standards of practice are maintained, while ensuring functioning technology and adequate supplies Support a continuous learning culture by ensuring staff education is completed and documented in collaboration with the MICs Education Lead Oversee the efficient and effective day-to-day operations of clinical areas

Quality Improvement and Patient Safety

Commit to continuous process improvement (e.g., PDSA, LEAN) to evaluate and enhance the quality of care and patient flow Ensure a safe environment for patients, staff, and visitors by adhering to regulatory and accreditation standards, policies, and procedures Identify initiatives and opportunities to continuously improve the patient and family experience Interpret and communicate policies, procedures, and regulations clearly to direct reports

Staffing, Labour Relations, and Policy Oversight

Assist with recruitment and hiring--conduct interviews with HR and maintain the appropriate mix of nursing support staff within budget Keep all position descriptions current Contribute to MICs-wide policy and protocol development related to patient care in collaboration with nursing leadership and administration Manage all aspects of employee relations, including performance management, coaching/mentoring, and professional development

QUALIFICATIONS

Education & Licensure

Bachelor of Science in Nursing (BScN) from an accredited school of nursing Master's degree in Nursing or Health Administration is preferred Must be registered and in good standing with the College of Nurses of Ontario (CNO) Three to five years of progressive nursing or leadership experience Proven leadership and management experience, including staff supervision and operational oversight

Skills & Experience

Ability to work effectively in a fast-paced environment while maintaining attention to detail Strong knowledge of clinical procedures, standards, quality control, and principles of patient/resident care Proficient in reading and interpreting professional standards, safety rules, manuals, and regulations, and skilled in preparing clear reports, correspondence, and policies Effective communicator--able to present information, respond to questions, and build rapport with colleagues, patients/residents, and the public through meetings, presentations, and written or electronic correspondence Ability to remain calm, analyze situations, and make sound decisions in emergencies Proficient computer user, including Microsoft Office Suite, email systems, electronic medical records, and web-based programs, and experience managing departmental budgets
The MICs Group of Health Services is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Accommodations are available throughout the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act. Applicants are encouraged to communicate their accommodation needs in advance

Job Type: Full-time

Pay: $118,319.00-$130,618.00 per year

Benefits:

Company pension Dental care Disability insurance Extended health care Life insurance Paid time off Vision care
Work Location: In person