Job Description

About SickKids
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Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.


When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of •Healthier Children. A Better World•.


Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.



Position Description
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The Division of Clinical and Metabolic Genetics is recruiting a Patient Care Information Coordinator. Supporting the Division and our patients and families, this position provides administrative support in a proactive and organized manner. This position is responsible for patient scheduling, processing clinical paperwork, and supporting our genetics records project.

Here's what you'll get to do:

• Schedule in person and virtual clinic appointments for the clinical genetics section, including scheduling imaging appointments and coordinating appointments with other clinics ensuing appointments are booked within scheduling timelines, and working with clinical staff to address any out of window bookings.
• Create and maintain appointment schedules in scheduling system.
• Reschedule appointments as necessary and notify patients/families of any updates or changes to their appointments.
• Answer phone calls and emails and respond to requests for information from families and healthcare staff.
• Work with staff to prepare requisitions for genetic testing, coordinate specimen collection with families, and tracks results.
• Complete and track ROIs from patients, providers and institutions.
• Updates families on testing status and redirects questions to the health care team as appropriate.
• Organize and manage paperwork for new tests, including the price list and info sheet updates
• Review clinical paper charts and prepare for health records scanning and collaborate with health records staff.
• Update information in genetics databases.
• Support clinical staff in organizing and storing materials that are utilized in the Division.
• Register, greet and orient patients and their families to the clinic.
• Communicate with inter-professional team members within and outside of the organization.
• Act as the liaison for external hospital contacts.

Here's what you'll need:

• Health-related post-secondary education (Medical Administration, Business Administration, Health Administration) preferred.
• Previous clerical or administrative experience; in a health care setting preferred.
• Accurate keyboarding skills and strong working knowledge of Word, Excel, PowerPoint, and Outlook
• Excellent problem-solving skills that demonstrate an ability to anticipate potential issues and make suggestions.
• Strong interpersonal, communication and organizational skills with both fellow colleagues and patients.
• Ability to remain focused and prioritize tasks in a busy and high stress environment.
• Dependability and good attendance.
• Demonstrated commitment and actions in advancing equity, diversity and inclusion objectives.

Here's what you'll love

• A focus on employee wellness with our new Staff Health and Well-being Strategy . Self-care helps us support others.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion .
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of •Healthier Children. A Better World•.
• For more on why you'll love working at SickKids , visit our careers site .

Employment Type:

• 1 year contract
• Full-time 1.0 FTE
• On site


Our Commitment to Diversity
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The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.


When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially.


Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospitals receipt of all necessary documentation.

How to Apply

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.


If you are still experiencing technical difficulties please email ask.hr@sickkids.ca to send us a short description of the issues you are experiencing. Please note that we will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.