Job Description

Are you a highly organized, people-focused individual who thrives in a dynamic environment and takes pride in delivering outstanding patient experiences? Join our vibrant and inclusive team in

Toronto

as a

Patient Care Coordinator

and play a key role in ensuring our patients feel supported, valued, and cared for at every step of their journey. At our clinic, you'll be part of a collaborative and fast-paced setting that embraces learning, teamwork, and a positive, fun workplace culture.

About Us:

Triangle Physiotherapy is a multi-disciplinary physiotherapy and rehabilitation facility with 8 locations across the GTA. Our wide range of services includes Physiotherapy, Pelvic Floor Physiotherapy, Pessary Fitting, Vestibular Rehabilitation, Shockwave Therapy, Chiropractic, Naturopathic Medicine, Massage Therapy, Acupuncture, Gait Analysis & Running Assessments, Custom Orthotics, and Custom-Fit Braces. Our team comprises of professionals who are enthusiastic, compassionate & most importantly, love what they do! We endeavor to make your rehabilitation experience as comfortable & pleasant as possible.

Duties & Responsibilities (Not Limited to) :-

Welcome and check in/out patients with warmth and professionalism. Efficiently manage and schedule appointments (in-person and by phone). Communicate effectively with patients, insurance providers, and physician offices via phone, email, and fax. Process billing for third-party payers, including WSIB and Auto Insurance. Track and document all approvals and denials of submitted treatment plans. Perform light housekeeping duties, including laundry, to maintain a clean and welcoming clinic environment. Manage accounts receivable and support collection processes. Monitor and update patient benefit coverage information. Follow all disinfection and sanitization protocols in compliance with COVID-19 safety standards. Contribute to a high-quality, patient-centered experience every day.

Requirements:-

Previous experience in a busy medical or customer service setting (Physiotherapy, Chiropractic, or Dental clinic experience preferred). Medical Office Assistant diploma or relevant training/experience is an asset. Ability to manage and schedule a high volume of patients per day while retaining the ability to make sure patients follow their treatment plan visit frequencies. Excellent interpersonal and communication skills (especially phone manners). Highly self-motivated, organized, and able to multi-task in a fast-paced environment. Proficient in using computers and clinic management systems. Positive attitude and openness to process improvements and quality initiatives.

Toronto, ON (On-site).

Full

-Time | $18.00-$19.00/hour.

Schedule:

Monday to Friday. Weekends as needed.
Job Type: Full-time

Pay: $18.00-$19.00 per hour

Schedule:

Monday to Friday Weekends as needed
Experience:

Medical office: 1 year (required)
Location:

Toronto, ON (required)
Work Location: In person