Job Description

Coastal Sleep Homecare Services Ltd. is part of the Resolve Sleep Health network!

Resolve Sleep Health is Canada's largest independent provider of sleep health services through our 80 clinics coast to coast. Through technology, compassionate care, and personalized treatment plans, Resolve Sleep Health helps individuals regain control of their sleep and overall health. With a mission to improve the quality of life for those affected by sleep disorders, Resolve Sleep Health is committed to innovative solutions, patient-centered care, and enhancing sleep health awareness.

For more information, please visit us at: https://www.resolvesleep.com

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We are currently seeking a full-time

Patient Care Coordinator

to join our team in

White Rock, BC.

The Patient Care Coordinator is the first and last point of contact for patients and visitors at Resolve Sleep Health. They are vital to delivering an excellent patient experience and driving sales to support complete sleep health for patients. Working closely with Clinicians and colleagues, this role is responsible for the administrative functions that support the clinic's daily operations, including greeting patients, coordinating sleep studies, and liaising with insurance providers to ensure timely claim processing. The Patient Coordinator supports the Clinic Manager with running smooth clinic days, by monitoring the operational flow, anticipating changes and helping with the day-to-day upkeep of the clinic environment.

Key Accountabilities

Acting as an ambassador to the company and living our share Resolve Sleep Health values. Greet patients with high quality service standards, provide intake documentation and screen them for appropriate information. Provide a welcoming and solutions-focused experience for patients through intake, ongoing communication (in-person, phone, fax and email), and support throughout their treatment. Actively sharing marketing initiatives and promotions with patients to provide an excellent patient experience with full service and sales support. Discuss cost of service, insurance coverage, and payment options with the patient. General office administrative duties include managing appointments for patients and Clinicians according to established protocol, processing doctor referrals, maintaining clinic inventory, etc. Educate patients on sleep therapies and assessments, including retail sales, diagnostic equipment uses, and therapy support--covering preparation, proper usage, and report submission to physicians. Follow up with physicians as needed. Support patient care with mask and equipment related sales and resupply. Conducting confirmation of appointment and retention phone calls, texts or emails. Preparation and reprocessing of trial units. Overseeing patient accounts including initial set up, facilitating payments and submission of claims, following up on warranty issues and processing accounts receivables. Maintain/review patient records, charts, and other pertinent information. Collaborate effectively with team members to ensure high-quality patient care. Maintain exam rooms by ensuring necessary supplies, organized equipment, and overall clinic appearance and cleanliness. Actively participate in internal communications, including responding to emails, attending team meetings and training sessions; collaborate effectively with team members and other Resolve support teams; and contribute to the onboarding and training of new team members. Assist the operations teams with inventory management where appropriate (eg. placing and receiving orders from vendors, mask and device guarantee, RMA's) Maintain accurate and confidential patient records in accordance with privacy policies and legislative requirements. As the custodian of care, ensure personal health information is held in a secure location, collected only as necessary to provide healthcare services with consent from patients, accessed only by authorized team members, and used in accordance with the specific requirements of privacy legislation. Maintain comprehensive knowledge of all PCC duties and support cross-coverage for team members to ensure smooth and consistent clinic operations Perform other related duties as assigned.

Skills & Qualifications

High School Diploma, GED or equivalent Post-secondary program in administration and/or have at least 1 year experience in a similar role Exemplary customer service skillset Quick learner with the ability to multitask, prioritize, and work under pressure, both independently and as a team member Strong interpersonal and organizational skills, with excellent verbal and written communication High accuracy and attention to detail Exceptional computer & data entry skills Completion of legislated Health and Safety training and WHMIS training courses Additional languages are an asset Experience with virtual care would be considered an asset; must be willing to integrate virtual care into practice
Dedicated to representing the communities in which we live and work, we embrace diversity throughout our organization and encourage members of equity groups to self identify during the application process. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off RRSP match Vision care
Application question(s):

What are your wage expectations for this position?
Experience:

customer service: 2 years (required) administrative: 1 year (required)
Work Location: In person