We're a family-focused Optometry clinic dedicated to delivering
personalized care
,
expert services
, and specialized
paediatric eye care
. Our clinic is in a brand new space in Port Credit. We are currently seeking a full time
Patient Care Coordinator
to help us continue providing outstanding care in a warm and professional environment.
This is more than a front desk job -- you'll be an essential part of our clinical team, supporting both
reception duties
and
preliminary eye testing
(training provided) as well as
frame styling
. This role plays an integral part in guiding our patients from the beginning of their experience to the end of their examination. If you love helping others and want to grow in a meaningful healthcare role, we'd love to hear from you!
What You'll Do
Greet patients and families with warmth and professionalism
Assist patients with check-in, check-out, and appointment scheduling
Answer phone calls and emails; respond to inquiries with care and accuracy
Perform preliminary vision testing to prepare patients for their eye exams
Update patient records and verify insurance information
Maintain confidentiality and help ensure a smooth clinic flow
Keep the reception and testing areas clean and organized
Support optometrists and clinical staff as needed
Support the optical team as needed (e.g. guiding patients with frame selection, adjusting or preparing eyewear orders, or general retail assistance)
What We're Looking For
Friendly, compassionate personality with a strong desire to help others
Bubbly and warm personality that enjoys connecting with both children and adults
Excellent communication and organizational skills
Comfortable with multitasking in a fast-paced setting
Detail oriented and wanting to go above and beyond for each patient
Team Player
Willingness to learn and perform clinical testing (training provided)
No experience needed working in healthcare. Experience in customer service is an asset, experience working with children and families in a retail or customer service environment is a bonus
High school diploma required; post-secondary education is an asset
Why You'll Love Working With Us
Be part of a small, supportive and caring team
Make a real difference in patients' lives -- especially children's
Develop valuable skills in both patient care and clinical support
Enjoy a respectful, professional work environment where you're appreciated
Dental care
Extended health care
Vision care
Application question(s):
What is your availability?
When would you be able to start?
What inspired you to apply for a role at our clinic?
What excites you most about working in a family-focused eye care clinic, and how do you see yourself contributing to a warm, welcoming patient experience?
Tell us about a time you went above and beyond to help someone--what did you do, and what was the outcome?
Work Location: In person
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