Job Description

Patient Partnerships, One Coordinator at a Time: Join Our Team! IHH Oakville

is looking for a

Patient Care Coordinator

to join our team!

The Institute for Hormonal Health (IHH)

is the leading integrative medical clinic in Canada specializing in the treatment of health issues that are hormonal in origin. The Institute utilizes state-of-the-art technology and an unparalleled team of medical professionals to provide the highest level of care. To achieve optimal hormonal health, we look at the whole health of the patient and treat the cause rather than just the symptoms. IHH uses a proprietary model of collaboration between Medical Doctors and Naturopathic Doctors to provide an integrative and holistic approach to balancing hormones.

Why Join Our Team:

Rewards that grow:Competitive compensation. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services.

Strength in harmony:Warm and personable team-based atmosphere. Work alongside a team of skilled professionals with access to a variety of treatments to help our patients achieve exceptional outcomes.

Learn from the best:Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities.

What you'll do:

Oversee the patient/customer support processes and organize them to enhance their satisfaction Demonstrate luxury service and next-level patient care Maintain patient security and confidentiality Manage patient information and ensure data is accurate and complete in the system Manage physicians' schedules to maximize booking efforts Educate patients and potential patients of clinic value and offered services Organization and collection of patient forms prior to consultations/treatments Work collaboratively with Physicians to provide educational consultations using superior patient care and attention to patient needs. Qualify patients, ensure enough time is spent with patients, all patient questions are answered and diligent follow up is completed for each consultation Assist with inventory management when needed Assist with front desk during vacation/time off Other responsibilities, as required.

What you will bring along:

At least 2 years' related experience in health, beauty and wellness industry or medical receptionist. Previous experience working in a private medical, dental or optometry practice, and/or beauty/skincare sales is preferred. Exceptional customer service skills. Experience with point-of-sale transactions is an asset. Experience with provincial and insurance billings would be viewed favorably. Open and honest communication and strong relationship- building skills. Dedication to maintaining confidentiality of all patient records. Experience working with web-based email applications, Microsoft Office and Electronic Medical Records is desired.


GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodation is available upon request for candidates with disabilities taking part in all aspects of the selection process.