Job Description

Welcome to Rejuvenation!



Rejuvenation Medical Group is Western Canada's fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in British Columbia and Alberta. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless.



Rejuvenation proudly offers career advancement opportunities through ongoing advanced laser, surgical, cosmetic and leadership training to help our STARS soar. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our STARS succeed!



Our diagnosis for you is an amazing and fulfilling career! Symptoms may include...



Industry perks Star pricing on cutting-edge treatments and products Close-knit teams Fun and inclusive monthly challenges with incredible prizes Continuing education opportunities Flexibility and a healthy work-life balance Supportive management team Opportunity for internal growth Comprehensive health benefits And so much more!

What are you waiting for? Are you ready to become a STAR? Apply today!



Role Overview



The primary function of a Patient Care Coordinator is to provide an exceptional experience by providing a welcoming environment for all clients, patients and guests. This role is also accountable for ensuring that everyone receives the "U" experience while visiting a Rejuvenation facility by verifying patient demographics information, creating relationships with visitors and maintaining cleanliness at the facility.



Role Objectives



The Patient Care Coordinator responsibilities include, but are not limited to:



Greet clients upon arrival and provide the Rejuvenation experience through excellent customer service Answering incoming calls and answering general inquiries and concerns (telephone, walk-in, email) Accept payments at the front desk, follow up and liaise between doctors, staff and patients Enter patient information into database ensuring confidentiality Filing, scanning, and electronic filing documents and statements Go above and beyond to meet client expectations Perform appointment bookings, reminder, and follow-up calls. Answer online customer inquiries through Textline software Accept client payments in a professional and confidential manner Ensure reception area is tidy and presentable, stocked with all necessary stationery and material?items Participate in customer service training as needed Perform other duties as requested by management and supervisory team

Role Qualifications



1+ years of proven customer service experience Self-motivated with strong communication skills (both oral and written) Ability to work in a fast-paced environment Excellent organizational skills with proven ability to have attention to detail Exceptional time management skills Positive attitude and willingness to learn new skills Ability to work as a team and independently Flexible availability, willingness to work weekends and evenings Good understanding of Microsoft Office software (Word, Outlook, Excel) Previous industry experiences an asset

Employee Equity and Accessibility Statement



Rejuvenation Medical Group invites applications from all qualified individuals. Rejuvenation is committed to employment equity and diversity in the workplace and welcomes applications from: women, visible minorities, Indigenous Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.



Rejuvenation Medical Group provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at HR@Laserclinics.com



If you possess the experience we are looking for, please submit your resume and cover letter via email to HR@laserclinics.com Please note that only those selected for an interview will be contacted. We thank you in advance for considering Rejuvenation Medical Group as your potential future employer!