Why Fraser Health?:
Fraser Health continues to be recognized as one of BC\'s Top Employers, are you someone who is passionate about making a difference in the lives of others?


Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka\xe2\x80\x99pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization \xe2\x80\x9cWHO\xe2\x80\x9d approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.


Curious to learn what it\xe2\x80\x99s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights. Detailed Overview:
Reporting to the Manager or Designate and in keeping with the Provincial Health Orders, the Patient Ambassador provides a welcoming, informative, and respectful presence at site entrances ensuring that safety and infection prevention & control protocols are followed. Greets and engages with all individuals accessing the site such as essential care partner(s) and visitors, employees, deliveries and contractors, to ensure their attendance at the site is essential and to ensure non-essential visitors understand entrance restrictions.


The Patient Ambassador supports the safety of patients, clients, residents and their families, and staff, by communicating information about visitor limits in a thoughtful and informative manner. Responsibilities:

• Creates a welcoming presence for staff, clients, patients and visitors, and using a patient/person and family centred care approach communicates courteously and effectively with individuals presenting at site entrances and identifies if their access to the site is essential:
  
  • Employees, Medical Staff, and Care Providers \xe2\x80\x93 verifying documentation such as checking employee identification and confirming working relationship to the site.
  • Patients, Outpatients, and Essential Care Partner(s) and Visitors \xe2\x80\x93 identifying information such as relevant documentation, appointment details, and patient visitor access forms.
  • Deliveries, Contractors, Lab Services \xe2\x80\x93 identifying details of visit such as requisitions, relevant documents, and confirming purpose of visit with the site unit.
• Works in partnership with patients, clients, residents, staff and essential care partner(s) and visitors to inform the actions they need to take to prevent the spread of infection and to follow current health service area infection and prevention control processes and guidelines.
• Cultivates a safe and informed environment for individuals with access to the site, by reinforcing and emphasizing established infection prevention protocols, personal protective equipment (PPE) usage and criteria, and proper hand hygiene techniques.
• In accordance with established procedures, directs essential patients and employees to assessment/testing centers, notifying other appropriate site personnel as required, and provides further directions to patients and essential care partner(s) and visitors regarding the location of various departments and services.
• Reports safety and security incidents to supervisor and other site personnel as required. Adheres to violence prevention and cultural humility and safety training guidelines.
• Ensures that patients and visitors are following safe physical distancing measures in accordance with established guidelines, such as maintaining physical distancing at entrance line-ups and monitoring elevators and assisting with loading/unloading.
• Attends site safety meetings and follows current direction and criteria for usage (donning and doffing) of personal protective equipment (PPE) and for providing PPE to staff, outpatients, essential patient escorts, and visitors.
• Maintains a clean workspace by following established cleaning procedures including wiping down workstations and hand sanitizer stations.
• Sorts and files forms and documents as required.
• Performs other related duties as assigned.

Qualifications:
Education and Experience

Grade 12 and one year\xe2\x80\x99s recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.