Job Description

Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

To: All Security Personnel

From: Sharlin Alpin

Closing Date: October 25, 2022

Re: Job Posting

Position: Ambassador

Site: Southlake Hospital

City: Newmarket

Status: Full-Time

Hours: Continental Nights (1900-0700hrs) & Continental Days 0700-1900hrs

Pay Rate: $19.25/Hourly

Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.

Site Description: Southlake Regional Health Centre, formally known as York Regional Hospital, is a full-service hospital with a clinically advanced focus. Southlake is responsible for developing and providing advanced levels of care to the more than 1 million people who reside in York Region, Simcoe County, and as far north as Muskoka. Through various expansions in its history Southlake has grown into a university-affiliated teaching and research facility, specifically offering advanced cardiac, cancer and thoracic care.

: The Southlake Regional Hospital Ambassador reports to the Site Security Lead and focuses on providing a customer focused liaison role within select Emergency Departments. This role is focused on the proactive engagement of patients and visitors in order to improve the "customer experience" in order to prevent and/or reduce aggressive/disruptive behaviour by employing appropriate verbal intervention strategies through people focused, respectful, and supportive interactions aimed at promoting a safe environment and the provision high quality patient focused care.

Duties & Responsibilities:

• Continually monitors and actively patrols the emergency department waiting areas and pro-actively engages patients (awaiting treatment), visitors and staff in order to develop a positive safety culture and creates opportunities to enhance the user experience by making connections with those in the area and, where possible, alleviating some of the stresses and anxiety through respectful interpersonal interactions.
• Uses supportive verbal techniques and engages staff resources in order to identify appropriate strategies aimed at the de-escalation of potentially violent behavior.
• Develops relationships and maintains liaison with clinical and operational stakeholder groups (i.e. Triage, Admitting, Nursing, Social Work, Mental Health & Addictions, Security and volunteers) in order to ensure effective communication and consultation in the development of appropriate support and/or intervention strategies.
• Acts as a principal contact for security services within the emergency department and liaises with emergency responders including law enforcement and Emergency Services when managing individuals who may pose a risk of violence.
• Makes observations relating to obvious changes to the apparent health of those awaiting services (i.e. loss of consciousness, dizziness, obvious labored or difficult breathing, unresponsiveness, etc.) in the area and immediately identifies any concerns to clinical staff.
• Conducts and documents an hourly census of the number of persons in the waiting areas.
• Maintains basic data concerning the number of client contacts made during each shift.
• Establishes knowledge of the support options and resources available (i.e. warm blankets, food & drink, transit passes, community support resources such as shelters, etc.) and liaises with staff in order to ensure their applications are appropriate and not contrary to clinical needs (i.e. not all triaged patients should take food or water prior to being seen by a physician).
• Develops relationships with regular patients and visitors and through consultation with stakeholders develops customized "Approach Plans" that identify strategies for safely and effectively managing individual patients and visitors who are known to present a potential risk of violence.
• In order to establish and maintain a positive rapport with regular patients and visitors, the Client Services
• Ambassador is not intended to get directly involved in physical interventions unless required to do so in order to preserve the safety of themselves or another person. Whenever possible, the Client Ambassador will engage site security and/or the site Code White team in order to manage physically aggressive or threatening behavior.
• Participates in multi-disciplinary stakeholder/team briefings/de-briefings and provides input into patient behavior management planning as required.
• Reports observed and suspected security concerns to site security and/or law enforcement as appropriate, but does not directly engage in security related interventions unless necessary to provide for the safety of another person.
• Provides way-finding and general information assistance as necessary.

Skills & Abilities:

• The ability to exercise sound judgment and effective interpersonal skills including the ability to appropriately manage hostile/aggressive/inappropriate behaviour is a critical skillset for this position.
• An ability to maintain an empathetic approach to others even in situations of high stress and conflict.
• A strong commitment to superior customer service.
• The ability to effectively

Education Requirements (Any)

High School Diploma/GED
First Aid/CPR

Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Client Service Manager

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1