Job Description

Job Category: Guest Services
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Position Summary
Under the direct supervision of the Customer Relations Manager, this position is responsible for the Winner's Circle Rewards loyalty program. This role will provide the highest level of customer service, including greeting customers, providing information on site events and promotions, and explaining the benefits of and enrolling patrons in the Winner's Circle program. The Player Services Representative will be enthusiastic and outgoing while engaging guests to provide a memorable entertainment experience.
Key Accountabilities

• Assisting with the implementation of on-site events, promotions and entertainment initiatives
• Responsible for the Winner's Circle Rewards loyalty program
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• Pos t Secondary diploma in Marketing or a Business-related discipline is preferred
• A minimum one year of experience in a related field
• Organizational, interpersonal, analytical and communication skills
• Knowledge of computer application packages and mathematical skills
• Ability to successfully obtain a Gaming License

Work Environment Considerations

• Regular casino environment, standing for long periods of time, some elements of d anger, some exposure to the elements, some exposure to noise, some exposure to verbal, non-traditional work hours

About Us:
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don't play games withxe2x80xa6..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!