Job Description

Are you curious, empathetic and known for your listening and understanding skills? Are you looking for a new challenge and would like to learn more about banking and fraud? We have what you need!

Our team is currently recruiting for a part time bilingual customer service agent who will be responsible for taking inbound calls regarding fraud reports. Want to know more? Read on below!

Salary: between $20.51 and $23.08 per hour depending on experience
Schedule: part time: evening shift Saturday and Sunday from 3h00 to 11H00.
Location: one week training (first day of training at the office on Rene Levesques Boulevard in Montreal), then working from home
Contract: 2 months, with possibility of extension
Start date: October 3th 2022

***Equipment provided if needed***

Advantages
The benefits of working for the Customer Service Agent position for this company are:

- Opportunity to expand your knowledge in the fraud field;
- Stimulating job;
- Competitive salary;
- Being part of a great team that cares about the well-being and mental health of employees and colleagues who are always willing to help each other;
- Equipment provided as needed;
- Telecommuting after two days of in-office training

Responsibilities
The responsibilities for the Bilingual Customer Service Agent job are:

- Take incoming calls from customers who wish to report fraud (debit card, credit card, E-tranfert, etc.)
- Ask security questions to the customer in order to properly identify them;
- Take action while following the given procedures;

Qualifications
The qualifications required for the position of Bilingual Customer Service Agent are:

- Bilingual (French and English);
- Excellent listening skills to ensure a good understanding of the situation;
- Be empathetic, know how to reassure customers when needed;
- Have a good analytical mind;
- Have experience in customer service (face to face or on the phone);
- Have a DEC;
- Have the desire to help people in a positive and pleasant manner.

Summary
Salary: between $20.51 and $23.08 per hour depending on experience
Schedule: you must be available to work Saturday and Sunday between 3h00 to 11h00.
Location: one week training (first day of training at the office on Rene Levesques Boulevard in Montreal), then working from home
Contract: 2 month, with possibility of extension
Start date: October 3th 2022

***Equipment provided if needed***

If you are interested, we would really like to discuss with you!!
Please send your resume to florence.lefebvre@randstad.ca, jessica.yelozbek@randstad.ca and karel.tarabay@randstad.ca with the Subject : customer service agent - fraud.

If you know someone that could be interest too, don't hesitate to provide them our email addresses. :)

We can't wait to speak with you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Are you curious, empathetic and known for your listening and understanding skills? Are you looking for a new challenge and would like to learn more about banking and fraud? We have what you need!

Our team is currently recruiting for a part time bilingual customer service agent who will be responsible for taking inbound calls regarding fraud reports. Want to know more? Read on below!

Salary: between $20.51 and $23.08 per hour depending on experience
Schedule: part time: evening shift Saturday and Sunday from 3h00 to 11H00.
Location: one week training (first day of training at the office on Rene Levesques Boulevard in Montreal), then working from home
Contract: 2 months, with possibility of extension
Start date: October 3th 2022

***Equipment provided if needed***

Advantages
The benefits of working for the Customer Service Agent position for this company are:

- Opportunity to expand your knowledge in the fraud field;
- Stimulating job;
- Competitive salary;
- Being part of a great team that cares about the well-being and mental health of employees and colleagues who are always willing to help each other;
- Equipment provided as needed;
- Telecommuting after two days of in-office training

Responsibilities
The responsibilities for the Bilingual Customer Service Agent job are:

- Take incoming calls from customers who wish to report fraud (debit card, credit card, E-tranfert, etc.)
- Ask security questions to the customer in order to properly identify them;
- Take action while following the given procedures;

Qualifications
The qualifications required for the position of Bilingual Customer Service Agent are:

- Bilingual (French and English);
- Excellent listening skills to ensure a good understanding of the situation;
- Be empathetic, know how to reassure customers when needed;
- Have a good analytical mind;
- Have experience in customer service (face to face or on the phone);
- Have a DEC;
- Have the desire to help people in a positive and pleasant manner.

Summary
Salary: between $20.51 and $23.08 per hour depending on experience
Schedule: you must be available to work Saturday and Sunday between 3h00 to 11h00.
Location: one week training (first day of training at the office on Rene Levesques Boulevard in Montreal), then working from home
Contract: 2 month, with possibility of extension
Start date: October 3th 2022

***Equipment provided if needed***

If you are interested, we would really like to discuss with you!!
Please send your resume to florence.lefebvre@randstad.ca, jessica.yelozbek@randstad.ca and karel.tarabay@randstad.ca with the Subject : customer service agent - fraud.

If you know someone that could be interest too, don't hesitate to provide them our email addresses. :)

We can't wait to speak with you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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Randstad Interim Inc. is a corporation formed under the federal laws of Canada. Our corporation number is 797878-2. Our permit number in Quebec is AP-2000610. Our registered office is at 777 Bay Street, Suite 2000 PO Box 128, Toronto, Ontario, M5G 2C8. RANDSTAD, , HUMAN FORWARD and SHAPING THE WORLD OF WORK are registered trademarks of Randstad N.V. Randstad N.V. 2020