Job Description

At Paystone, we are building the future of customer-driven growth for small businesses. Our products offer business owners both hands-off and hands-on solutions so that every customer can bring them one more. As we continue to grow our voice and market share, content marketing is a huge priority for us.

Paystone is seeking a Part-Time Field Support Agent to join our team in Grande Prairie and surrounding areas. As a Field Support Agent, you will play a crucial role in ensuring the smooth operation of our payment solutions for our valued clients.

Your Job

As a Field Support Agent, you will be responsible for attending support service calls, diagnosing and resolving technical issues, and replacing equipment as needed. You will also be responsible for managing a small parts inventory and ensuring the company records are kept up to date. This includes tracking, testing parts, and tagging parts requiring repairs. Additionally, collaboration with vendors and suppliers will be required to ensure all operations meet expectations.

This position offers a flexible schedule and an opportunity to work in a dynamic and customer-focused environment.

Why join us?

Paystone is growing and evolving on a weekly and monthly basis. We\xe2\x80\x99re getting hyper-focused on filling a market gap with our product, which is also growing. We\xe2\x80\x99re a group of really passionate people who really like to push the status quo and do what\xe2\x80\x99s right.

About our Team

We\xe2\x80\x99re a team full of highly motivated and committed people. We\xe2\x80\x99re evolving and changing, so if you thrive in places of transition, this is the place for you. We\xe2\x80\x99re real people helping other real people solve their problems and we do it because that\xe2\x80\x99s what good people do. So come work with some people who aren\xe2\x80\x99t just good, they\'re great!

Your Focus

• Responding to a support request to attend sites to solve technical issues
• Replacing parts on site
• Maintaining & projecting inventory
• Maintaining SLA\xe2\x80\x99s
• Complete quarterly audits
• Working within our CRM to accurately update each ticket
• Ensure to maintain accurate account information in Paystone\xe2\x80\x99s customer database
• Provide exceptional customer experiences through customer interactions

Who you are

• Strong communication skills
• Clean Drivers Abstract
• Attention to detail
• Creative problem-solving
• A strategic and analytical mind
• Strong Excel skills

Perks & Benefits

• Compensation tied to market data (we user Mercer)
• We reward for contribution
• Everyone gets Equity
• Unlimited Vacation - yes, for real
• We\xe2\x80\x99re committed to career development
• Work from home or anywhere
• Company Events

Our Mission

By joining Paystone, you are joining a future-focused team driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers and motivating their happy customers to share their experiences with others, our platform creates momentum for our clients to gain more satisfied customers. In other words, we win when our customers do.

About Us

Paystone is a leading North American payment and software company redefining how merchants engage their customers and grow their businesses. The company\'s seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group\'s restaurant brands. Paystone\'s solutions are used at over 30,000 locations across Canada and the United States, collectively processing over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.

**Paystone is an equal opportunity employer. Should you require any accommodations due to disability, please let us know when you are selected for an interview.*

Paystone