Job Description

About Us

We are a fast-growing company in the party and lifestyle products industry, passionate about delivering eco-friendly, innovative solutions to our customers and retail partners. As we expand across Canada and internationally, we are looking for someone who wants to grow with us and be part of our long-term success story.

The Role

We're seeking a motivated and detail-oriented

Administrative & Customer Service Assistant

to join our team. This is a part-time role (20 hours per week) to start, with the potential to transition into a

full-time position

and eventually be based in the office 3-5 days per week.

You'll play a key role in supporting day-to-day operations, assisting with customer service inquiries, and handling general administrative tasks. Over time, this position will grow with the company, offering opportunities for more responsibility and career development.

Key Responsibilities

Respond to customer inquiries via email, ensuring excellent customer experience. Provide administrative support, including data entry and managing office documents. Support the team in preparing reports, and maintaining records. Liaise with internal and external partners, including retailers and suppliers. Help with special projects and tasks as the business continues to grow.

Qualifications & Skills

1-2 years of experience in administrative support, office coordination, or customer service. Strong communication skills (both written and verbal). Organized, detail-oriented, and able to manage multiple priorities. Comfortable working independently in a remote environment. Proficiency in Microsoft Office. Experience working with retailer systems (e.g., Canadian Tire, Walmart, or other major retailers) is a

major asset

. A proactive mindset and willingness to learn and grow with the company.

What We Offer

Part-time role (20 hours/week) to start, with growth into full-time. Hybrid flexibility: primarily remote, with in-office presence required every 2 weeks. An opportunity to grow within a rapidly expanding company. Supportive team culture that values initiative, collaboration, and long-term commitment.

Ideal Candidate

You are someone who's excited about being part of a growing business, not just looking for a short-term role. You take pride in your work, enjoy solving problems, and are eager to develop your career alongside a company that's scaling quickly.

Job Type: Part-time

Pay: $21.00 per hour

Expected hours: 20 per week

Ability to commute/relocate:

Oakville, ON: reliably commute or plan to relocate before starting work (required)
Experience:

Administrative: 2 years (required)
Work Location: Hybrid remote in Oakville, ON

Application deadline: 2025-08-25
Expected start date: 2025-09-01