Job Description

Job description: Part-Time Dispatcher/Customer Service

Overview

We are seeking a part-time dedicated and detail-oriented Dispatcher/Customer Service Representative to join our dynamic team as soon as possible.

Duties:

? Respond to customer inquiries via phone and email, ensuring a high level of customer satisfaction.

? Process data entry tasks accurately and efficiently, maintaining up-to-date records in our systems.

? Maintain effective communication with customers regarding patient transfer status. ? Demonstrate excellent phone etiquette.

? Work as a team and collaborate with the Team in order to determine the appropriate crews, pick- up times including required equipment for each call

? Multitask and effectively problem solve under pressure in a high call volume environment

? Monitor, update and control the location and movement of field staff while facilitating communications with both staff and clients

? Communicates with field crews to ensure appropriate resources, priorities and all necessary allocations

? Monitor and document response times of units, investigating and reporting all response time exceptions

? Adheres to the safe work/risk management policies and procedures

? Dispatchers to scan daily trip sheets to the Google drive

? Continually assesses, anticipates, identifies and responds to new and changing needs of clients Experience

? Previous experience in dispatch/customer service is preferred.

? Proficiency in data entry with strong typing skills to ensure accuracy in documentation.

? Excellent communication skills, both verbal and written, are essential for effective customer interactions.

? Knowledge of geography and current traffic laws of the Greater Toronto Area

? Prior community health care experience is an asset

? Ability to work in a self-directed manner ensuring all assigned tasks are completed

? Proficient in Excel and Word.

Schedule & Availability:

This is a part-time position requiring flexibility. Candidates must be available to work days, evenings, weekends, and statutory holidays.

Shift Schedule: Sundays 9:00 AM - 5:00 PM and Mondays 9:00 AM - 5:00 PM - (this can change) and casual fill in for employee sickness and vacations.

Minimum 2 days/week with possibility of more hours.

Pay Rate: We offer a starting wage between $18.00 and $19.00 per hour. The rate will be determined based on the skills and experience you bring to the team.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

Successful candidates will be required to obtain a recent Police Check for the Vulnerable Sector.

Job Type: Part-time

Work Location: In person

Application settings Application method

Email

Require resume

kelly@medevac.ca

Job Type: Part-time

Pay: $18.00-$19.00 per hour

Expected hours: No less than 16 per week

Work Location: In person