Job Description

About Us:

We are a fast-paced, customer-focused heavy-duty repair shop supporting commercial fleets, owner-operators, and equipment owners. We are committed to efficient, transparent, and high-quality service. We are looking for a Parts & Service Coordinator who can bridge communication between customers, technicians, and the office to ensure accurate parts sourcing, strong workflow efficiency, and professional service support.

Position Overview:

The Parts & Service Coordinator is responsible for overseeing the day-to-day parts procurement and service administration activities. This includes sourcing, pricing, margin management, coordinating parts for technicians, creating and managing work orders, scheduling service appointments, and maintaining active communication between customers and the shop floor. This role works closely with the Office Manager on invoicing accuracy and supports shop productivity through efficient organization and planning.

Key Responsibilities:

Parts Coordination:

Source, price, and order parts from vendors and suppliers Manage parts margins and ensure cost accuracy on work orders Track parts deliveries and coordinate with technicians on the shop floor/mobile trucks Prepare, label, and distribute parts to technicians in a timely manner Handle parts returns, warranty parts, and supplier claims

Service Coordination & Administration:

Create and manage work orders from intake through completion Schedule service jobs and assign tasks to technicians Build estimates for customer approval (parts + labor) Provide clear and timely updates to customers regarding repair status Act as the central communication link between technicians and customers Track and monitor technician time and shop efficiency (weekly review) Assist with invoice preparation and service billing accuracy Support workflow prioritization to maintain shop schedule and deadlines

Qualifications & Skills:

Experience in a heavy-duty, automotive, or industrial service environment preferred Strong understanding of parts sourcing, pricing, and repair terminology Excellent communication and customer service skills Strong organizational and multitasking ability in a fast-paced environment Proficient with computers, shop management systems, and vendor catalog systems Ability to work collaboratively with technicians, management, and customers Problem-solving mindset with attention to detail

What We Offer:

Competitive wages (based on experience) Supportive, team-oriented work environment Opportunities for advancement and professional growth Stable, full-time hours
Job Type: Full-time

Pay: $20.00-$25.00 per hour

Work Location: In person