We are seeking a detail-oriented and knowledgeable Parts & Warranty Specialist to join our team. This role is crucial in managing parts inventory, warranty claims, and ensuring customer satisfaction through effective supply chain management. The ideal candidate will possess a strong background in automotive/Powersports service and parts procurement, along with excellent customer service skills.
Responsibilities
Manage the supply chain for parts, ensuring timely procurement and inventory control.
Oversee warranty claims processing and maintain accurate records of all transactions.
Utilize ERP systems for order management, inventory tracking, and data entry.
Provide exceptional customer service by addressing inquiries related to parts availability and warranty issues.
Maintain warehouse organization by overseeing shipping & receiving operations and ensuring compliance with safety standards.
Assist in powersports diagnostics and repairs as needed, leveraging mechanical knowledge to support the service team.
Implement effective logistics strategies to optimize the flow of parts within the dealership.
Requirements
Proven experience in supply chain management, preferably within the automotive/powersports industry.
Strong understanding of supplier management, procurement processes, and inventory management techniques.
Familiarity with automotive/powersports diagnostics, HVAC systems, and equipment repair is highly desirable.
Experience with order management systems and data entry practices to ensure accuracy in records.
Previous dealership experience or knowledge of autobody/automotive/powersports repair processes is a plus.
Strong organizational skills with attention to detail in all aspects of work.
Effective communication skills to provide outstanding customer service. Join our team as a Parts & Warranty Specialist where your expertise will contribute to our commitment to quality service and customer satisfaction.
Job Type: Full-time
Pay: $24.00-$30.00 per hour
Expected hours: 40 per week
Benefits:
Dental care
Extended health care
Vision care
Work Location: In person
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