Job Description

Job description

FIRST IMPRESSIONS MATTER!! and often the first people our customers meet, need someone to listen to and find a solution to their needs. With customer service our number one priority, having a friendly professional team member is important to us.

If you desire to be a part of a team that has been servicing customers for over 30 years and becoming successful while earning trust in customers? This role is for you. Earn a solid income maintaining our current rental fleet and customers while building new relationships and new customers in the Cambridge, Kitchener, Waterloo Region, Greater Toronto Area and Moncton.

Provide excellent customer relations through phone, email and face-to-face; Operates as the direct liaison between staff and customers; Provide repair and service quotes to customers; Ensure technicians parts ordered and allocated to proper equipment; Run daily reports to monitor business functions; Work cross-functionally with other departments to facilitate timely repairs; Submit warranty claims; Monitor and maintain parts inventory; Invoice orders as needed Re-stocking shelves and store items in an orderly manner so they are easily accessible Answering phone with a high level of service and urgency; Proactive customer contact and telemarketing; Ensuring a high level of support to the Parts and Service Department

A

nswer customers request via phone, email, or text

B

efore completing phone call update needed information into computer system

C

ontact drivers and/or security Dispatch service call internally or third-party contractors Provided customer with ETA Follow up with mechanic Schedule pick up or delivery when required Complete service request in system Contact customer via email when call is completed and suggest any additional repairs

Key Qualifications

Seek out opportunities to increase part sales; Proficient in organization and process fulfillment, attention to detail, and paperwork organization; Excellent communication and people skills on both an internal and external level; Previous experience working with technicians and in a similar and/or related parts environment; The ability to adapt to on-call work schedules; (Some Saturday's on an as needed basis) The desire to work effectively within a team environment; Physical inventory accuracy and daily cycle counts; Prompt ordering from vendors to fulfill customer orders; Backorder tracking and recovery;
Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Benefits:

Dental care Extended health care Vision care
Work Location: In person