Job Description

Parts Person

Job description

Do you want to grow with us? We're looking for a Parts Person to join our award winning customer service team.

The successful candidate will be responsible for the sale of a wide range of products including but not limited to compressed air equipment, parts, accessories, and pneumatic tools. You must possess a positive, team-focused attitude, exceptional customer service skills, and the ability to consistently perform high-quality detailed work.

This job is a great match for people who enjoy lots of variety, problem-solving, and continuous learning and development. Ideal candidates for this role will have a strong technical aptitude combined with previous industrial sales experience. Previous air compressor and/or industrial equipment sales experience is an asset for this position, however we will train suitable candidates.

If you're a friendly, customer service-oriented person, who loves solving problems, and is willing to go the extra mile to ensure customer satisfaction, we'd love to speak to you about this rewarding career opportunity.

Daily activities include:

• Responding professionally to customer inquiries via phone, email, fax, face-to face.
• Asking clarifying questions to identify customer requirements and provide appropriate solutions.
• Selling and promoting of equipment, parts, accessories, tools, and services.
• Utilizing computer, business systems, and software to organize work, identify parts, create estimates, review and invoice customer orders.
• Parts identification using supplier manuals, business systems, software, and online resources.
• Coordinating accurate estimates through to customer satisfaction and follow up.
• Effectively communicating product features, benefits and warranty policy information to customers.
• Ensuring customer orders are accurately filled and delivered in a timely and efficient manner.
• Invoicing of parts, equipment, tools, and accessories to customers.
• Ordering of parts, equipment, tools, and accessories from suppliers.
• Maintaining optimal stock inventory levels of parts, tools, and equipment.
• Accurate picking, receiving, packaging, and shipping of goods.
• Tagging and labeling of merchandise.
• Stocking of items numerically, and according to size, shape, and type.
• Material handling using forklift, pallet jacks, etc.
• Moving and placement of items on to shelves, service vehicles, and delivery trucks.
• Interacting with internal staff, departments, outside vendors, delivery truck drivers, etc.
• Administrative duties associated with ordering, receiving, shipping, invoicing, returns, etc.
• Organizing and cleaning of warehouse, service shop, and associated areas.
• Periodic assistance required for various warehouse and service shop tasks.

Requirements

• Steady, stable, work environment with frequently changing pace and varying tasks.
• Consistent, error-free, work output required.
• Professional communication skills, both verbal and written.
• Customer focus - ability to articulate and define value for the customer.
• Ability to develop and maintain harmonious relationships with a wide variety of people.
• Strong organizational and time management skills.
• Ability to work independently, and perform consistent, high quality, work.
• Ability to perform repetitive tasks.
• Technical aptitude and interest. Comprehension of technical manuals, parts manuals, and maintenance schedules.
• Understanding of basic accounting procedures.
• Computer savvy. Proficiency with Microsoft Office computer applications including Excel, Word, Outlook, and associated business software.
• Accuracy and attention to detail in handling frequent paperwork and documentation processes.
• Ability to work at a computer station while sitting at desk for extended periods of time.
• Physical ability to perform the duties of the position; includes sitting, standing, walking, bending, kneeling, lifting, reaching, for up to 8 hours.
• Ability to regularly lift or move up to 25 lbs, frequently lift or move up to 50 lbs, and occasionally lift or move more than 50 lbs unassisted.

Qualifications:

• We are looking for persistent, hard-working people, who are self-motivated to achieve sales results.
• High level of integrity and ethical values.
• High school diploma mandatory. Post-secondary diploma or certificate preferred.
• Minimum two years of inside sales experience with industrial products and services preferred.

• Previous air compressor or industrial sales experience is an asset however we will train suitable candidates who possess proven sales skills, technical aptitude, and dedicated work ethic.
• Valid Driver's License with no major traffic violations, suspensions, or DUI's in previous 5 years.

• Valid forklift certification preferred.
• Valid Level 1 or 2 Occupational First Aid training is an asset.
• Seeking candidates eligible for employment locally in the Lower Mainland region. Position is not eligible for relocation.
• Subject to human rights considerations, an immunization record showing you have received the COVID-19 vaccination is required prior to the start of employment. In the event you have only received one vaccination, we require proof that your second vaccination has been received.

Schedule:

• 8-Hour, day shift, Monday to Friday.
• No weekends.

Compensation

• Remuneration package includes base salary, commission, and performance bonus.
• Comprehensive benefits package for you and your family includes:

• Paid time off for vacation and sick days.
• Extended medical, dental, and vision coverage.
• Life and disability insurance.
• Employee assistance program.
• Educational assistance program for courses related to your employment.
• Company matching pension plan.
• $1,000 flex/wellness plan (can be used for gym memberships, fitness courses, and equipment)

Why Choose Wiseworth Canada:

Wiseworth Canada Industries Ltd. is the largest air compressor sales and service provider in Western Canada and a thriving master distributor for Ingersoll Rand compressed air products, parts, and services. We proudly serve all of Alberta and British Columbia, and the the Northwest and Yukon Territories. Ingersoll Rand is recognized worldwide as the brand standard for compressed air products and innovation. This long-standing partnership has positioned us as the supplier of choice within our industry.

Wiseworth was recently named the Top Ingersoll Rand Distributor in North America and we are very proud to have been awarded the Consumer Choice Award for Business Excellence as the Top Air Compressor Service Provider for the 8th consecutive year in a row. We attract the best and brightest employees by sustaining a culture of respect, integrity, and genuine teamwork; along with a positive workplace environment that is enthusiastic, innovative, and accountable.

As a Wiseworth Canada employee you will enjoy:

• Employment stability.
• Positive work-life balance.
• Opportunities for career growth and advancement.
• Competitive compensation package that is worthy of your experience.
• Ongoing training and development.
• Engaged leadership that is focused on continuous improvement.

• Company-wide commitment to workplace safety.