Job Description

If you are a motorcycle Parts enthusiast who wants opportunities for growth, great pay, awesome coworkers, and enjoys basking in the sound of revving motorcycles all day, look no further than Barnes PowerSports Victoria!

What we offer:

LET'S GET PAID - Best in industry pay. Our incentive-based pay plans for most positions mean you are in charge of what you earn. There is no cap, so the sky is the limit.

CULTURE MATTERS - Communication, accountability, transparency, and motorcycles. Every member of our team works hard and has fun while doing it. We all win together. Oh, and don't forget our epic events that keep your work day exciting, including show-and-shines and stunt shows!

BENEFITS PLEASE - Don't worry, we've got you. Health, dental, vacation days, 5 paid sick days, mental healthcare, gym membership reimbursement, motorcycle riding courses, crazy staff discounts, free coffee every day, and free lunch every Saturday.

I WANT A CAREER - Well, we build them. We have people that go from washing bikes to running dealerships. We have so many career path success stories, we're tripping over them! Whatever your vision for your future, we will help make it happen.

ALWAYS LEARNING - You're going to end up knowing a lot more than you'll ever need. Our receptionists know how to change the oil on a bike! With our internal Barnes University training programs and manufacturer factory training, we never stop learning.

GOOD PEOPLE - We are hardcore bikers, people who have never touched a motorcycle in their lives, parents, animal-lovers, geeks, musicians, writers, gamers, foodies, movie buffs, car fanatics, artists, caffeine-addicts, amateur comedians, and more. You'll make friends here, guaranteed.

FAMILY VALUES - We are family owned and operated. For over 40 years, the Barnes family has been hands-on running our dealerships, so we have that priceless personal touch and care. No faceless corporation here.

Primary Responsibilities

Assists all customers in selecting required parts ensuring optimum customer service.
Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Pulls and fills orders from stock.
Notifies Parts Manager of out of stock parts or shop materials that need immediate attention.
Locates out of stock parts from outside source and submits an emergency order, if necessary.
Notifies the Service Advisor and customer when special order parts have been received.
Notifies the body shop when all parts have arrived and when they will be delivered.
Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
Follows up on back ordered parts.
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Replenishes assigned inventory daily.
Makes sure all internal requests for parts are billed on service repair order.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Issues and tracks requested shop tools to Technicians.
Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
Sets-up orders for daily shipment, delivery, or pick-up.
Prepares documents, reports etc. as required.
Develops and maintains an efficient, current file and record management system both for electronic and paper correspondence and documents
Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
Maintains customer and company confidence by keeping information confidential and secure.
Maintains a positive working relationship with team members and management in a team environment.

What we need:

Excellent interpersonal, communication (verbal & written English) and customer service skills
2-3 years experience in Automotive or Powersports parts a bonus but we will train the right people!
Aptitude for numbers
Detail oriented and excellent organizational and multi-tasking skills
Ability to work cohesively with employees and managers as part of a team
Ability to work efficiently and effectively under pressure with simultaneous deadlines
Ability to maintain confidentiality of pertinent data
Must be able to lift and carry products weighing up to a maximum of 50lbs

Our hiring process:

You find or are sent this job ad.

You read the ad.

It piques your interest.

You tell us you're interested (apply, email, call, shout from the rooftops).

You come in to meet the team and prove yourself worthy.

You're hired!

You brag to all your friends and family about your sweet new life.

So what are you waiting for? Discover a world of opportunity in a Parts Sales role at Barnes PowerSports Victoria! Rev the throttle, drop the clutch, and apply today!