Job Description

- Parts Consultant

Functions:

Customer Relations Interdepartmental Relations Parts Ordering Inventory Management and Quality Control Sales/Marketing Sales Analysis

Competencies:

Adaptability Analysis Continuous Improvement Customer Enthusiasm Judgement Organizing and Planning Teamwork Communication

Reports to

:

Parts Manager

Management/Business Skills Required:

Ability to receive customers, establish rapport, and determine and attend to customers' needs Ability to match customers' needs with appropriate parts or services Knowledge of automotive systems in general Knowledge of and ability to monitor inventory in order to determine which parts require special ordering Knowledge of parts counter procedures, such as requiring prepayment for special orders, etc. Ability to search part numbers or to use the computer and standard catalogues Ability to monitor bins and determine which parts need reordering Ability to accurately track parts Ability to monitor lost sales for inventory control Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand Knowledge of procedures for ordering special parts or parts with no published part numbers Ability to identify and acknowledge the receipt of warranty (used) parts Computer skills Commitment to work safely, within the dealership safety program and industry standards for safe work

Work Orientation Factors

Much customer contact Much computer work Much contact with people in all dealership departments

Position Summary

The Parts Consultant:

Contributes to managing inventory and ordering parts and works to meet customers' needs. Is strong interpersonally, establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested. Must know which parts are in inventory, require reordering, or must be specially ordered. Assists the Parts Manager in resolving discrepancies between the computer inventory and the actual parts available in bins. Obtains the information needed to place special orders and ensures that the correct parts are sent. Participation in periodic and annual physical inventory counts. Must research the availability of certain parts, either within the dealership or from other sources as necessary and must be able to search part numbers using the computer or standard catalogues. Is aware of seasonal requirements for parts and of requirements for parts that arise as a result of recalls or specials in the Service Department. Other duties as assigned by the Parts Manager

What the Worker is Like?

The Parts Consultant:

Has a general understanding of automotive systems. Has the ability to use inventory information on a computer screen and can locate parts by checking part numbers and locating them in the bins. Must communicate clearly in person and on the phone and must be willing to initiate calls to customers to give and receive information. Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services. Is able to effectively communicate with all other departments in the dealership. Is able to work independently, managing his or her time and workflow.

What the Work is Like?

The work of the Parts Consultant:

Is detail-oriented in that this person maintains, monitors, and continually updates the parts inventory for the dealership. Entails frequently inputting and checking information on the computer and verifying the computer inventory by physically checking parts in the parts storage bins. Entails over-the-counter sales of parts and special ordering parts for customers and for the Service Department or Body Shop. Involves ensuring that parts arrive, that they are the correct parts, and that those who ordered them know of their arrival. No discounts can be offered without prior approval of the Parts Manager Parts invoices must be accurate and opened/closed on a timely basis to ensure the accuracy of inventory levels and our ability to collect payment for the invoice. Dedicated to protecting themselves and others by working safely within the dealership and industry safety program/recommendations

Work with one of Canada's largest privately owned automotive groups and one of Canada's 50 Best Managed companies.

Murray Hyundai / Genesis Winnipeg is committed to creating a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Reasonable accommodation is available to applicants with disabilities upon request.

Job Type: Full-time

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Vision care
Application question(s):

Are you eligible to work in Canada?
Work Location: In person