Job Description

Position Overview:

Parts and Service Support plays a key role in managing incoming service requests, supporting technicians and customers, coordinating parts logistics, and ensuring smooth operation of the service department. This position requires both administrative skill and hands-on support in a warehouse and technical service environment. The ideal candidate is an individual with hands-on commercial technician experience, and is organized, confident, a natural problem-solver, and comfortable juggling multiple priorities.

Key Responsibilities:

Service Support

Intake service requests via phone and email from customers, technicians and internal teams Walk through installation, technical issues and troubleshooting steps with customers over the phone and via email (especially related to commercial dishwashers, refrigeration, cookware, etc.) Dispatch and schedule service technicians for warranty calls Track service jobs from start to finish, following up to ensure timely resolution and customer satisfaction Assist in creating and maintaining service records, work order histories and reporting metrics
Parts Coordination

Identify, order, receive, organize and ship parts for service jobs and customer orders Connect with manufacturers and suppliers to source parts and technical documentation Maintain accurate parts inventory and manage returns, warranty claims and shipping logistics Support occasional walk-in customer parts requests/sales Process credit card payments for parts and service transactions
Administrative and Team Support

Perform administrative and reporting tasks as needed for service and parts operations Use QuickBooks and ServiceBox for order entry, service tracking and invoicing Create and manage spreadsheets and documents in Google Suite Provide occasional backup support for other roles during vacations or peak periods (e.g. order desk data entry)

Preferred Qualifications:

2+ years of experience in a similar role; hands-on service technician experience with dishwashers, refrigeration units, or cookware is a strong asset. Comfortable lifting up to 50 lbs and working in a warehouse setting when needed. Technically inclined and confident guiding customers through troubleshooting steps over the phone. Experience with QuickBooks, Google Workspace (Docs, Sheets, Gmail), and Microsoft Office Suite is an asset Highly organized, punctual, and self-motivated with a strong "can-do" attitude. Confident, professional communicator with excellent problem-solving skills. Ability to work both independently and as part of a small, collaborative team. Bilingual (English/French) is an asset but not required.
How to apply: Please submit your resume outlining your experience and interest in this role

Job Type: Full-time

Pay: $17.46-$45.43 per hour

Expected hours: 40 per week

Ability to commute/relocate:

Oakville, ON L6M 2V5: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Are you located in the GTA?
Location:

Oakville, ON L6M 2V5 (preferred)
Work Location: In person