Job Description

Pulse RV is one of the fastest-growing RV dealerships in the region, with two rooftops and a reputation for excellence in customer service, RV sales, and support. We are passionate about delivering outstanding experiences to RV enthusiasts and newcomers alike, and we are looking for a dynamic, hands-on

Parts and Service Manager

to help us scale our operations and maintain our commitment to quality and performance.

Position Summary:

The

Parts and Service Manager

is responsible for overseeing all aspects of the parts and service departments. This includes managing inventory, scheduling, vendor relations, service operations, and supporting RV show events. This role is ideal for a motivated, organized, and experienced leader who thrives in a fast-paced environment and is committed to providing excellent customer service while improving operational efficiency.

Key Responsibilities:

Service Department Oversight

Lead and supervise daily operations of the service department. Develop service schedules and workflows to maximize productivity and customer satisfaction. Ensure quality control standards are met on all repairs, maintenance, and upgrades. Monitor technician efficiency and coach for improved performance.

Parts Department Management

Oversee parts inventory management, including ordering, stocking, and tracking. Build strong relationships with vendors and suppliers for cost-effective purchasing and timely deliveries. Work with the service team to ensure proper parts availability for scheduled jobs.

Customer Service & Communication

Maintain high levels of customer satisfaction by addressing concerns, resolving issues, and ensuring timely communication.

Event & Show Support

Participate in local and regional RV shows and promotional events. Coordinate service and parts logistics for on-site support at shows.

Qualifications:

3+ years of experience in service or parts management, preferably in the RV, automotive, or powersports industry. Proven leadership and team management skills. Strong organizational and time management abilities. Excellent communication and customer service skills. Ability to work flexible hours including some weekends and travel (e.g., for RV shows). Valid driver's license and clean driving record.

What We Offer:

Competitive salary + performance-based bonuses. Health, dental, and vision insurance. Paid time off and holidays. Employee discounts on RV parts and services. Opportunities for advancement in a rapidly growing company.

Apply today and be a key part of Pulse RV's continued growth and success!

Job Type: Full-time

Pay: $60,000.00-$100,000.00 per year

Benefits:

Casual dress Company events Company pension Dental care Extended health care Life insurance On-site parking Paid time off Store discount
Work Location: In person